Veteran Services Program Manager

Position Summary

The Veteran Services Program Manager will oversee Goodwill’s Military & Veteran Services Program, supporting transitioning Veterans and their families to achieve job placement, retention, and long‑term financial stability. The role collaborates with community partners to secure employment, develops the program based on best practices, manages program funds, administers contracts, supervises staff, and champions Anti‑Racism, Equity, Diversity, and Inclusion (AEDI).

$32.12 – $34.90 per hour

• Develop and oversee the Veteran Services Programs such as:
  • Boots to Shoes – mentoring program for Veterans
  • Veterans Van for Digital Literacy – remote career readiness and digital skills training
  • Work Experience Program – offers case management and career support
• Develop and implement a sustained, results‑driven strategy to improve and track long‑term employment outcomes for Veterans
• Oversee the development of strategic partnerships within the private sector, nonprofit sector, and government agencies to foster placements and work‑experience opportunities (occasional travel required)
• Establish and maintain relationships with individuals and groups at Joint Base Lewis‑McChord and other local military installations (occasional travel required)
• Oversee and train staff on enrollment procedures, assessments, creating individual employment plans, data entry methods for case notes in Case Worthy, and providing direction in resolving participant issues/concerns
• Establish standard processes to help staff stay connected, share best practices, exchange lessons learned, and support one another in daily operations
• Attend the Veteran Services meetings with relevant agencies
• Coordinate and collaborate across different GORR Workforce Development teams
• This is not a remote position

This role requires a champion of AEDI, strategic partnership development, and strong program management skills.