Store Administration Director

THE ROLE

The Store Administration Director is a methodical leader who serves as the primary driver of operational excellence. Their strategic mindset enables them to anticipate future needs and opportunities, adapting to changing market conditions. Functions as a key store operational leader, frequently on the sales floor connecting with leaders and team members storewide. They possess great attention to detail, maintain a high level of focus on operational standards, while enhancing the team member experience through training, coaching, and development.

The Store Administration Director ensures operational expectations are exceeded through strategic planning, collaboration, and partnering with key leaders within the store to drive successful financial outcomes.

• Trains and develops Department Team Leaders (DTL) and Store Team Leader to ensure fundamental training, knowledge, demonstrated excellence, and operational execution. Responsible for total store leadership, serves as ultimate director and decision maker in the absence of the Store Director and Assistant Store Director.
• Effectively builds and maintains positive team culture and morale.
• Role models company Mission Statement and Guiding Principles, providing a work environment based on honesty, integrity, and trust.
• Equips, empowers, and provides genuine investment in each team member that inspires and facilitates job success and satisfaction.
• Partners with the Store Director to provide key leadership in team member lifecycle functions, including team member onboarding, training, performance development, coaching, counseling, and corrective action.
• Creates a culture of safety within the store. Manages and actively participates in store safety committee meetings and is the primary driver of occupational safety and food safety programs and results for the store.
• Actively and continuously assesses retail sales floor conditions compared to company standards for product presentation, quality, and freshness. Empowers teams to react to changes in daily business needs by reestablishing priorities and reallocation of resources.
• Responsible for store standards related to organization and maintenance of backroom, coolers, and freezers.
• Manages in-store Known Loss Program. Responsible for all daily, weekly, and period shrink reporting and action plans across all departments.
• Improves store profitability by conducting thorough and accurate physical inventories. Serves as primary resource for physical inventory best practices in all departments.
• Oversees storewide repair and maintenance projects. Ensures all parts of the building are maintained to company standards.
• Closely monitors store performance compared to budgeted goals, including sales, labor, gross profit, operational and selling supplies, shrink/waste, EBITDA, and EBIT.

• Minimum three years of successful experience as a key leader in retail, service, or related environment required.
• Minimum one year of successful experience within the grocery industry as a Department Team Leader or more responsible position preferred.
• Successful experience as a Metropolitan Market Store Team Leader strongly preferred for career pathing of internal team members.
• Demonstrates appropriate professional judgment.
• Strong time management and organizational skills.
• Works collaboratively while building trust-based relationships with team members.
• Possesses insatiable curiosity; uses creativity to overcome unexpected challenges.
• Role models team member behaviors and brings out the best in others.
• Ability to remain flexible; embraces change as an opportunity for growth.
• Supermarket financial statement understanding; successful experience with profit and loss control at a department level, at minimum.
• Demonstrates a high level of self-motivation; takes initiative; problem solves.
• Experience using MS Office Suite.
• Must be available to work a flexible schedule that includes mornings, days, nights, weekends, and holidays to meet needs of the business.

• Competitive pay
• 20% team member discount
• Medical, dental, vision insurance (very low cost to team members)
• Health savings accounts (subject to…