Building Support Worker

Building Support Worker at Low Income Housing Institute (LIHI)

LOCATION:

Heron Apartments - 12624 East 32nd Street, Tacoma WA

POSTED: 12/10/2025

HOURS:

Full Time, 40 Hours per week - Friday - Tuesday 4:00PM-12:00AM

REPORTS TO:

Area Manager

PAY RANGE: $ per hour

POSITION TYPE:
Non-exempt, unionized position (OPEIU
8)

• Foster a safe, clean and peaceful environment.
• Provide an onsite presence mainly at the reception desk monitoring the building through security cameras and monitoring the people as they enter and exit the building.
• Operate all functions in the front desk/lobby area, including checking visitors in and out, answering telephones.
• Enforce house rules and guest policies.
• Monitor and approve individuals entering by presenting valid  entering. And when exiting the property.
• Monitor resident disputes, intervene to de‑escalate and redirect residents when necessary.
• Maintain shift log and other documentation related to resident activity in accordance with confidentiality guidelines.
• Walk the perimeter of the building once an hour and each floor, as applicable.
• Work cooperatively with case managers, office and maintenance staff, and visiting providers.
• Refer residents to case managers and other staff as appropriate.
• Respond to residents' concerns and questions regarding the building.
• Respond and implement fire/emergency procedures, as needed.
• Respond as needed to medical emergencies or other urgent situations. Initiate action as required, including contact with emergency response systems and management personnel.
• Responsible for detailed reporting and documenting all incidents and maintenance needs and operational issues in writing through the assigned platform/system, in a timely fashion (within 24 or 48 hours for non‑emergent issues).
• Engage with assigned training and comply with training deadlines.
• Foster a clean and safe environment.
• Utilize Personal Protective Equipment (PPE) and follow PPE protocols.
• Other duties as assigned.

• One year property security experience.
• Excellent problem solving and conflict resolution skills.
• Experience working with low-income people.
• Experience working with a diverse population.
• Able to read, write and communicate in English.
• Basic computer skills.

• Experience in working in human services, customer service or related fields.
• Administrative experience.

• Must have reliable transportation.
• Must pass criminal background checks and drug screening.

• Generous vacation and sick leave
• 10 paid holidays and 1 floating holiday
• Employer‑Paid Medical, Dental, and Vision (with HRA, HSA & FSA options)
• Employer‑Paid Life and AD&D Insurance
• 401k offered for unionized employees (through OPEIU8)
• 403b offered for non‑union employees
• Employee Assistance Program
• Travel Assistance Program
• Aflac offered for all employees.

• Entry level

• Part‑time

• Health Care Provider

• Hospitals and Health Care

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