Dispatch Supervisor

Based in Tacoma, Washington, Advanced Government Services has delivered traffic control and road safety services since 2003. We provide traffic control, ITS Solutions, signage/roadway safety products and services across the Pacific Northwest Region.

As the successful candidate you will demonstrate the ATS Traffic Core Values at work every day:

• Do What’s Right
• Our People Matter
• Trust Through Teamwork
• Striving for Excellence

The Dispatch Supervisor at our Tacoma location will lead and supervise the dispatch and logistics function to ensure safe, efficient and cost-effective delivery of traffic control services. This role manages people, directs daily and future workload planning, and exercises independent decision-making that impacts labor costs, operational risk, customer experience and resource allocation.

• Conduct interviews and make final hiring decisions for dispatch and traffic control candidates within approved headcount.
• Provide disciplinary action when necessary, including delivering verbal and written corrective measures in partnership with HR and the Traffic Control Manager.
• Conduct performance check-ins and participate in annual reviews, promotions and development planning for field crew.

Operational Decision-Making

• Develop and implement dispatch strategies that balance staffing levels, customer needs, safety and cost control.
• Make independent decisions regarding overtime, job prioritization, workload distribution and use of external labor (including union hall requests).
• Forecast resource needs for daily operations, 2–4-day planning, and 30/60-day workforce planning.
• Review and approve time records, scheduling accuracy and routing decisions that impact profitability and customer satisfaction.

Scheduling & Dispatch Leadership

• Oversee the scheduling of flaggers, techs, TMA drivers and other road crews, ensuring adequate coverage for rental and traffic control jobs.
• Maintain standards for dispatch accuracy, quality control, time approval, equipment needs and documentation for job setups.
• Set service expectations for internal and external communication, including coordination with supervisors, crews, contractors and union partners.

Business & Customer Impact

• Resolve escalated customer and field issues, exercising discretion on scheduling adjustments, service recovery and contractual clarifications.
• Ensure correct contract and paperwork details before dispatch to prevent billing disputes and revenue loss.
• Provide operational recommendations that improve utilization, reduce overtime spending and increase service reliability.

Compliance & Process Control

• Enforce company policies, safety rules, union agreements and legal requirements regarding hours of work, rest periods and crew qualifications.
• Maintain and improve SOPs for dispatch operations and time approval.
• Ensure compliance with unemployment filings, job correspondence and workforce documentation.

Other Leadership Duties

• Represent dispatch in operational and branch meetings.
• Maintain on-call responsibilities and storm duty leadership.
• Identify workflow improvements and support LEAN initiatives.
• Other duties as assigned.

• Reliable, punctual and able to work with little supervision
• Availability to work overtime as required
• Adhere to our safety program fully including passing a drug/alcohol test
• Experience with Microsoft Office 365 operation system
• Knowledge of the rental shop, install, traffic tech, dispatch and coordinator roles
• Completed the LEAN course
• College education in business, supply chain management, logistics, or production management.

• 2-3 years’ lane closure experience an asset
• 3-5 years of Dispatch/Logistics experience an asset
• Training will be provided to the right candidate

We have always been a family-owned business. When you join AGS, you aren’t just a number: people remember your name and treat you like one of the family! You’ll be working with a team you can trust, and you’ll be excited to come in on Monday morning.

Other perks include:

• 401k plan
• Medical/Dental/Vision, Company Paid
• 3 Weeks Vacation + 1 Week Personal Time
• Company issued vehicle

Do you have a good attitude? Are you unafraid to speak up and tell us what you think? Do you work for a higher purpose? Do you do whatever it takes to get the job done? If this sounds like you, we think you’d be a great fit at AGS – apply today!

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Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.