Business Support Team Member

Apprentify Group is a portfolio of six companies, each with its own culture, personality and people. Across the group we support around 10,000 learners a year and we're scaling fast, including at ioda Limited. At ioda Limited, we're not your typical training and consultancy company. We're a team of passionate, like-minded professionals based in Tadcaster, North Yorkshire, who believe in making a difference through innovative, engaging, and people-first development solutions.

We specialise in Leadership & Management Development, Equality, Diversity & Inclusion, Coaching & Mentoring, Personal Effectiveness, and Trailblazer Apprenticeships. We pride ourselves on creating a positive, inclusive environment where everyone has a voice and contributes to the ongoing success and direction of our business. With career progression opportunities available, now is a great time to join our growing organisation.

We are seeking a highly motivated Business Support Team Member to join our friendly and busy team. This is a fantastic opportunity for someone who thrives in a fast-paced office environment and wants to make a real impact by supporting both colleagues and clients to achieve their best. This role requires someone who is adaptable, detail-oriented, organised, and confident using their initiative.

You will be at the heart of day-to-day operations, ensuring the smooth delivery of our services and contributing to our overall business efficiency.

• Provide daily proactive administrative support to internal teams and external clients & learners
• Use Microsoft Office applications to produce documents, reports and presentations
• Maintain and update internal systems and shared resources (e.g. SharePoint, Bud, ACT!, Hub Spot)
• Liaise with clients and delegates via email, phone, and video platforms
• Assist in the coordination of training programmes and client events
• First point of contact for phone calls and visitors to the office
• Maintain confidentiality, professionalism and a high standard of customer care
• Support the wider team with data input, analysis, and general office tasks as needed

• Proficiency in Microsoft Word, Excel, PowerPoint, SharePoint, Office 365, Teams/Zoom
• Excellent communication skills, both written and verbal
• Strong organisational skills and attention to detail
• Ability to work under pressure and manage multiple & changing priorities
• Demonstrate initiative, reliability, and a team-first attitude
• Discretion, empathy, and the ability to manage confidential information

• Previous experience working in an office or support role
• Familiarity with management information systems
• Understanding of Trailblazer Apprenticeships
• Experience with data entry, analysis, and reporting
• Tech-Savvy and AI knowledge

• A supportive, inclusive, and humour-filled team environment
• Modern, self-contained countryside offices with free parking
• Located just one minute off the A64 between Leeds and York
• Opportunities for career growth and development
• Flexible and family-friendly working considered
• Commitment to equality, diversity, and inclusion

• Flexitime
• On-site parking
• Work from home

Recruiter call: A short conversation about the role, your experience and what you're looking for.

Final interview: A single interview with the hiring team, lasting around an hour.

Please note:

The postholder will be required to undergo Safer Recruitment check prior to starting work, including an appropriate level of DBS check (dependent on role)…