Junior IT Support Technician

The role of the Junior IT Support Technician is to assist the IT Team on the Helpdesk and with small operational IT projects, working under the guidance of the IT Support Lead and Senior IT Support Technician. This is an entry-level role for someone who is enthusiastic, eager to learn and keen to build a career in IT within a values-driven organisation.

This role is not open to sponsorship.

Staff benefits include shuttle bus, and more… Read more below.

Role Requirements

Helpdesk & Technical Support

• Provide technical support to staff and volunteers across the organisation.
• Work within the IT helpdesk environment, ensuring all support activities are logged, updated, and escalated appropriately.
• Create, manage, and maintain Microsoft Teams, Microsoft Exchange mailboxes, distribution lists, and Microsoft 365 groups.
• Create and decommission user accounts in line with the organisation’s Joiners, Movers, Leavers (JML) process.
• Deploy, configure, and decommission IT equipment, including Windows, Android, macOS, and iOS devices.
• Assist with the setup, troubleshooting, and maintenance of projectors, audio-visual systems, and interactive whiteboards.
• Answer telephone calls professionally, triaging requests and either resolving issues or logging tickets in the helpdesk platform.
• Monitor and respond t...