Junior IT Support Technician

Closing Date:
Wednesday 5th July 2026 - 23:59

Interview Date:
Wednesday 12th August 2026

The role of the Junior IT Support Technician is to assist the IT Team on the Helpdesk and with small operational IT projects, working under the guidance of the IT Support Lead and Senior IT Support Technician. This is an entry-level role for someone who is enthusiastic, eager to learn and keen to build a career in IT within a values-driven organisation.

This role is not open to sponsorship.

Staff benefits include shuttle bus, and more… Read more below.

• Provide technical support to staff and volunteers across the organisation.
• Work within the IT helpdesk environment, ensuring all support activities are logged, updated, and escalated appropriately.
• Create, manage, and maintain Microsoft Teams, Microsoft Exchange mailboxes, distribution lists, and Microsoft 365 groups.
• Create and decommission user accounts in line with the organisation’s Joiners, Movers, Leavers (JML) process.
• Deploy, configure, and decommission IT equipment, including Windows, Android, macOS, and iOS devices.
• Assist with the setup, troubleshooting, and maintenance of projectors, audio-visual systems, and interactive whiteboards.
• Answer telephone calls professionally, triaging requests and either resolving issues or logging tickets in the helpdesk platform.
• Monitor and respond to email and Microsoft Teams queries, ensuring all requests are recorded and actioned.
• Carry out frequent reviews of the unassigned ticket queue, taking ownership of tickets, escalating urgent issues, and applying appropriate SLA categories.
• Handle all documentation and sensitive information confidentially and in line with data protection requirements.
• Create, update, and maintain knowledge base articles to support end users and assist fellow IT team members.
• Provide IT-based training to staff and volunteers.

If you would like to discuss the role, please contact the Recruitment & Compliance Team, on  or email: recruitm

For more information, a copy of the candidate briefing pack and application form please click here.

PLEASE NOTE:

The Children's Trust Application Form MUST be completed and submitted, for your application to be considered. As part of the shortlisting process, gaps in employment will be examined and further explored during the interview process.

As we often receive high levels of applicants for our roles, we regret that we will only be able to contact those applicants who are shortlisted for interviews. Therefore, if you have not heard from us within 2 weeks of the closing date, please assume you have not been shortlisted for an interview on this occasion.

The Children’s Trust is the UK’s leading charity for children with acquired brain injury, providing expert rehabilitation, education, therapy, and care at our national specialist centre in Tadworth, and to children and their families across the UK, via our Brain Injury Community Service.

Boasting a beautiful 24-acre site in Surrey, we are located just outside of London, close to the M25 (accessible via Junction 8, A217 to Tadworth) and easily accessible via National Rail, by way of:
Clapham Junction, Sutton, and Epsom.

The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits, including our staff flexible benefits platform, on-site nursery, free eye tests, enhanced Maternity and Paternity Pay, time out days for those experiencing menopause symptoms and time off for gender reassignment.

We also offer additional annual leave days for those with long service, with entitlements ranging from 35 to 41 days (including bank holidays) depending on your length of service.

Other benefits include free on-site parking; a staff shuttle service from Epsom and Sutton train stations to Tadworth Court, subsidised cafeteria, on-site staff accommodation (subject to availability), the ability to retain your NHS pension (where applicable), Teacher’s pension (where applicable) or the opportunity…