Corporate Actions Technical Manager

Fidelity International offers world class investment solutions and retirement expertise. We are a privately owned, independent company, with the commitment and resources to provide the investment expertise, technology and service innovation needed to help our clients achieve their financial goals.

Our people are passionate, engaged, smart and curious, and we give them the independence and the confidence to make a difference. While we take pride in the excellence of our investment solutions and client service, we know we can always do better. We are honest, respectful and make tough calls, challenging the status quo to achieve better outcomes through innovation. Above all else, we always put our clients first.

Brokerage Operations supports asset servicing and administration across Fidelity's retail investment platform and brokerage services. The Corporate Actions team is responsible for the accurate processing of global corporate events, dividends, asset maintenance and associated client servicing activities.

As Corporate Actions Technical Manager, you will act as the technical and operational subject matter expert for corporate actions and brokerage servicing processes. You will own the relationship between Operations and Technology, ensuring systems, data flows and controls support the efficient delivery of brokerage services from asset setup through to client reporting. You will lead the investigation and resolution of complex operational and technology issues, support strategic change initiatives, and identify opportunities to enhance controls, automate manual activities and improve client outcomes.

The role requires a strong understanding of brokerage operations, system architecture, data flows and regulatory requirements, combined with the ability to influence stakeholders across Operations, Technology, Risk, Compliance and third-party vendors.

• Act as the primary SME for brokerage and corporate actions applications, workflows and data flows.
• Develop and maintain a comprehensive understanding of end-to-end brokerage processes, including asset onboarding, dealing, settlement, custody, corporate actions and reporting.
• Maintain technical process documentation, operating procedures, controls and process maps.
• Provide technical expertise and guidance to Operations, Technology and Change teams.

• Lead investigation and resolution of complex production incidents and operational issues.
• Coordinate Technology, Operations, vendors and business stakeholders through incident management activities.
• Assess client, operational, financial and regulatory impacts of incidents.
• Drive root cause analysis and ensure effective remediation plans are implemented.
• Embed lessons learned and continuous improvement following incidents.

• Define and document business requirements for system enhancements and process improvements.
• Challenge solution designs to ensure operational risks and control requirements are appropriately managed.
• Support testing, user acceptance testing and implementation activities.
• Partner with Product and Technology teams to deliver scalable solutions and operational efficiencies.
• Ensure change initiatives deliver measurable business benefit and improved client outcomes.

• Maintain oversight of critical brokerage and corporate actions data flows and dependencies.
• Develop and enhance reconciliations, monitoring tools and exception reporting.
• Identify opportunities to replace manual controls with automated controls.
• Monitor control effectiveness and investigate data anomalies and exceptions.
• Support data quality improvement initiatives across the brokerage environment.

• Support operational risk events, investigations and issue management activities.
• Perform detailed root cause analysis and recommend sustainable corrective actions.
• Prepare papers and management information for governance committees and senior leadership forums.
• Ensure compliance with regulatory obligations, audit requirements and internal control frameworks.
• Contribute to operational resilience and risk mitigation initiatives.

• Manage relationships with key vendors and service providers, including market infrastructure and platform suppliers.
• Challenge service levels, delivery timelines and solution quality where appropriate.
• Drive issue…