Teller, Finance & Banking

Teller

Location: 1720 S Muskogee, Tahlequah, OK 74464

Work Hours: Monday‑Friday 7:30 am‑6:15 pm;
Saturday 8:30 am‑1:15 pm

Summary: Under the supervision of the manager, the Teller accepts and processes customer transactions by personal contact, mail, and night deposit. The Teller identifies customer needs, refers them to product specialists, and cross‑trains to provide exceptional service across bank areas.

• Contribute to branch sales goals by engaging customers to determine product needs and referring them to appropriate specialists.
• Deliver exceptional customer service with friendliness, eye contact, and gratitude.
• Accurately accept and process teller transactions per bank policies and the customer identification program.
• Handle cash checks and withdrawals up to authorized limits; request approval for amounts above limits; process branch/teller capture.
• Prepare daily settlements of teller cash and proof transactions.
• Explain policies and procedures to customers as needed.
• Balance the cash drawer daily.
• Open new accounts upon successful completion of FSR training.
• Comply with bank policy, laws, regulations, and the BSA/AML Program; complete compliance training; report violations or suspicious activity.

• Support and uphold the Arvest Mission Statement.
• Uphold the Arvest Code of Ethics and safeguard confidential information.
• Maintain cooperation and rapport with associates for accurate and efficient operations.
• Propose ideas that improve profitability and efficiency.
• Promote professionalism at all times.

Must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made for qualified individuals with disabilities.

• High school diploma or GED required.
• Preferred: sales experience, cash handling, customer service, banking, or a related financial service provider.

• Arrive at work on time and maintain regular attendance.
• Work cooperatively with colleagues regardless of personality or communication style.
• Provide cordial customer service to all customers.
• Perform multiple tasks simultaneously.
• Work in a stressful environment.
• Rotate job tasks and occasionally work overtime.
• Greet others cordially.
• Coordinate multiple and changing priorities.
• Verbal communication with associates.
• Operate telephone, scanner, copier, FAX machines, and personal computer for reports and documentation.
• Move between departments, divisions, or banks to attend meetings.

The associate is regularly required to stand, walk, sit, talk, and hear. They must occasionally reach with hands and arms, stoop, kneel, or crouch, and may lift up to 52 pounds. Specific vision abilities required include close, distance, and color vision and the ability to adjust focus.

The noise level in the work environment is usually moderate.

Pay Range: $15.38 – $18.26 per hour

Employment Type: Full‑time

Seniority Level: Entry level

Job Function: Administrative and Customer Service

Industries: Banking, Financial Services, and Investment Management