N99568 Telecommunications Analyst - Tahlequah Campus

Position: N99568 Telecommunications Analyst I - Tahlequah Campus

N99568 Telecommunications Analyst I - Tahlequah Campus

N99568 Telecommunications Analyst I
Information Technology Services - Tahlequah Campus

JOB SUMMARY

This position is responsible for the maintenance of the university’s telecommunication equipment, networks, and systems.

MAJOR DUTIES

• Analyze and troubleshoot telecommunication issues.
• Install and replace telecommunication equipment.
• Repair and support telecommunication networks.
• Work closely with the Service Desk, performing adds, moves, and changes related to the university telecommunication equipment.
• Create and maintain system documentation for Voice Telesom and Emergency management.
• Maintain and upkeep telecommunications closets.
• Build, install, and maintain cable infrastructure and network hardware databases.
• Respond to and resolve service disruptions.
• Monitor and maintain Data Center environmental controls.
• Maintain the IT infrastructure equipment database.
• Inform Service Desk management and other team members about product changes for telecommunications peripheral equipment and update the technical rules used to assist with problems.
• Support and contribute to a collaborative customer service team environment, proactively sharing information across the team and establishing documentation, workshops, and an interactive team setting with consistent knowledge sharing.
• Perform related duties as assigned.

KNOWLEDGE REQUIRED BY THE POSITION

• Knowledge of the installation, maintenance, and repair of telecommunication devices.
• Extensive knowledge of principles of computing and communications networks.
• Knowledge of telecommunication networking principles and practices.
• Knowledge of customer service principles and practices.
• Skill in the installation, repair, and maintenance of telecommunication devices, systems, and networks.
• Skill in the use of a variety of diagnostic and repair equipment.
• Skill in interpersonal relations and in dealing with the public.
• Skill in oral and written communication.

SUPERVISORY CONTROLS

The IT Infrastructure Director assigns work in terms of general instructions. The supervisor spot-checks completed work for compliance with procedures, accuracy, and the nature and propriety of the final results.

GUIDELINES

Guidelines include equipment operation and maintenance manuals and department policies and procedures. These guidelines require judgment, selection, and interpretation in application.

COMPLEXITY/SCOPE OF WORK

The work consists of varied duties in the maintenance of university telecommunications networks. The variety of devices to be maintained contributes to the complexity of the position. The purpose of this position is to install, maintain and repair telecommunication devices, systems, and networks. Success in this position contributes to the efficiency and effectiveness of a variety of university operations.

CONTACTS

Contacts are typically with co-workers, other university personnel, faculty, staff, students, vendors, and members of the general public. Contacts are typically to give or exchange information, to resolve problems, or to provide services.

PHYSICAL DEMANDS / WORK ENVIRONMENT

The work is typically performed while sitting at a desk or table or while standing or walking. The employee frequently lifts light objects, climbs ladders, uses tools or equipment requiring a high degree of dexterity, and distinguishes between shades of color. The work is typically performed in an office.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY

None.

MINIMUM QUALIFICATIONS

• Knowledge and level of competency commonly associated with the completion of a baccalaureate degree in a course of study related to the occupational field.
• Possession of or ability to readily obtain a valid driver’s license issued by the State of Oklahoma for the type of vehicle or equipment operated.

PREFERRED CERTIFICATIONS

• CCNA
• Security+
• Network+
• A+
• Microsoft Certificate

Annual salary of $34,356.00 with excellent benefits, including generous leave time.

Anticipated hire date: 02/01/2026
Applications accepted until: 01/11/2026

Note:

Posting will close to applicants at 11:59 pm, CST, on the date above.

To complete the application process, it is critical to create a profile.

It is Northeastern State University’s policy that all newly hired employees must provide an original social security card during the hiring process. Failure to provide an original social security card will delay the hiring process and ability to begin employment. Applicants must be currently authorized to work in the United States on a full-time basis.

Northeastern State University complies with all “applicable” federal and state laws regarding non-discrimination.

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