Systems Analyst II​/III - System Administration

JOB SUMMARY Job Profile Summary This role is responsible for designing, implementing, and optimizing enterprise observability solutions across infrastructure, applications, cloud platforms, services, and operational technology environments. The position leads efforts to improve monitoring, telemetry, alerting, dashboards, automation, and service health visibility to support operational excellence and faster issue detection. The role partners with infrastructure, application, cybersecurity, network, and operations teams to identify observability gaps, resolve complex issues, and define monitoring requirements for new and existing technologies.

In addition, the position provides technical leadership through mentoring, documentation, standards development, and continuous improvement of observability practices. This position may be filled as either an Systems Analyst II or Systems Analyst III. The level offered will be determined at the time of hire based on the selected candidate's experience, qualifications, skills, and demonstrated capabilities.

• 5–8+ years of experience in enterprise IT environments with a primary focus on observability, monitoring strategy, telemetry, and operational visibility.
• Proficiency in at least two enterprise observability or monitoring platforms, such as Dynatrace, Grafana, Microsoft SCOM, Ops View, Venafi, or equivalent tools.
• Experience with observability automation, scripting such as Power Shell or Python, Ansible Automation Platform (AAP), and API-based integrations across infrastructure, applications, and services.
• Strong understanding of metrics, logs, traces, events, system performance, and event management concepts.
• Demonstrated ability to lead technical observability initiatives and mentor staff in a collaborative team environment.
• Experience developing dashboards, alerts, service health views, and KPIs aligned to business, application, and operational needs.
• Familiarity with ITIL processes, incident management, change management, and CMDB integration is preferred.

• Experience supporting observability in hybrid, segmented, or air-gapped domains.
• Background in infrastructure, networking, storage, cloud, Dev Ops, Site Reliability Engineering, or observability domains.
• Experience monitoring SCADA systems, operational technology, or other critical operational environments.
• Exposure to enterprise ticketing systems such as Service Now, CMDB relationships, service mapping, and operational support workflows.

• Design, implement, and optimize proactive observability solutions across infrastructure, applications, services, cloud platforms, and operational technology environments.
• Improve alerting, event correlation, telemetry collection, dashboards, and service health views to support operational excellence and faster issue detection.
• Partner with infrastructure, application support, cybersecurity, network, and operations teams to ensure visibility across critical systems and services.
• Analyze complex incidents and recurring problems, identify observability gaps, and coordinate the appropriate personnel to troubleshoot and resolve issues.
• Provide consultative support on monitoring and observability design for internal teams, projects, and new technology initiatives.
• Perform root cause analysis on resolved problems and design proactive monitoring, alerting, or automation improvements to prevent recurrence.
• Mentor and support junior and mid-level monitoring or observability specialists in technical growth,…