Customer Success Manager

About Carrier Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share.

We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit  or follow on Carrier social media at ut This Role Opportunity to take an elevated position to manage enterprise customer relationships. Take a leadership role to deliver value streams using AI & IOT usecases. Deliver outcome based services like reduction of energy and maintenance spend, improve comfort and drive digital adoption towards facility maintenance.

Job Description Own Customer Success & Satisfaction for identified accounts

Responsible for delivering customer success KPIs and program outcomes

Increase adaptation & usage of IOT Platform (Abound PI) & associated digital tools at customer’s place

Responsible for delivering planned revenue & upsell in the identified accounts

Responsible to conduct weekly/biweekly status update meeting with customers

Responsible to conduct Quarterly Business Review and drive the actions of Q  to closure

Take up status reporting and generate the program level status for executive reviews

Responsible to successful execution and closure to Pilot Programs Create overall program communication plan, matrix, standards, etc. and ensure necessary communications to program stakeholders at customer organization

Identify and evaluate risk, developing risk and issue mitigation measures as well as identify change requests to a program from time to time Conduct Pilot Programs Support Sales Activities as and when required

Required Qualifications Bachelor’s degree5+ years of experience in Customer Engagement & Success3+ years of Connected Buildings domain experience and IOT enabled digital products

Able to travel at least 30% of the time (domestic)

Preferred Qualifications Graduate Degree Experience working with various Building Automation Systems Operational & technical expertise of core system HVAC assets/ BMS control systems/AHUs/RTUs/Chillers/ Pumps, Energy Management etc.

Proven ability to manage cross-functional teams without formal authority through influence and relationships

Self-driven and willing to learn and talk technology (data science, AI, IoT and analytics)
Ability to understand multi-faceted problems and work out a solution work with the larger delivery team Interpersonal skills for managing in a team framework

Project management skills

Strong Analytics Skills Superior presentation, written, and verbal communication skills

Leadership skills to manage across functional teams

Pay Range The annual salary for this position is between $96,000.00 - $ annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate. The pay range will not be below the minimum wage applicable to the jurisdiction in which the applicant is to be employed.

Other Compensation This position is entitled to short-term cash incentives, subject to plan requirements.

Benefits Employees are eligible for benefits, including:

Health Care Benefits:
Medical, Dental, Vision;
Wellness incentives

Retirement Benefits Time off and Leave:
Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid…