Service Advisor

Service Advisor will be main point of contact for Latin America and multi-national corporations, providing timely and effective support on client’s queries, wire investigations, issue resolution, among other requests. Will work in a fast-paced environment with demanding priorities, requiring strong organizational skills and great attention to detail. Working closely with internal teams to ensure seamless delivery of our products and services, driving customer satisfactio

• Respond to client inquires via phone or email in a timely and professional manner.
• Resolve client issues and concerns, escalating complex cases to senior team members.
• Conduct wire investigations and resolve client issues in a prompt and efficient manner.
• Collaborate with internal teams (i.e. Operations, Technical Support) to ensure seamless delivery of our products/services.
• Develop and maintain strong relationships with client, understanding and whenever possible anticipating their needs and preferences.
• Participate in regular team meetings, sharing best practices and feedback.
• Identify and capitalize on opportunities to improve client satisfaction.

• Work hours are normally 11:00am - 8:00pm EST to cover Mexico work hours. (Subject to change as needed) Ask manger to discuss during interview.
• Ability to work during US holidays, as needed. Ask manger to discuss during interview.
• Strong communication, interpersonal and problem-solving skills.
• Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines.
• Excellent time management, organization, and attention to details.
• Proficiency in Microsoft Office.
• Strong analytical and critical thinking skills.
• Previous experience in customer service.
• Self-motivated self-starter and able to work unsupervised.
• Ability to work under pressure in a team environment.
• Ability to liaise with all levels of the firm and people with different experiences and backgrounds.
• Additional skills considered a plus.
• Knowledge of SharePoint and Info Path.
• Data analysis skills, with ability to interpret and communicate data insights.

• Excellent written and spoken English and Spanish Skills (native speaker or near-native fluency). (HIGHLY DESIRED)
• Strong understanding of Latin America markets, culture, and business practices.
• Understanding of regional differences and nuances
• Ability to communicate effectively with people from diverse linguistic and cultural backgrounds
• Experience with project management of process improvement initiatives
• Embraces diversity of thought, culture, and backgrounds to foster a culture of inclusion and respect.
• Committed to maintaining a workplace where everyone feels valued, respected, and empowered to contribute.
• Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions.
• Excels in working among diverse viewpoints to determine the best path forward.
• Experience in connecting with a diverse set of clients to understand future business needs - is a continuous learner.
• Commitment to challenging the status quo and promoting positive change.
• Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base.
• Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world.

2nd shift (United States of America)

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