ServiceNow Product Development Manager

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We are looking for an experienced Service Now Product Development Manager to support the client in overseeing Service Now platform development, CMDB and Discovery tool governance, and cross-functional delivery of IT product initiatives. This consultant will manage full lifecycle activities — from planning and design through post-deployment support — while ensuring alignment with enterprise architecture, Florida IT governance standards, and continuous improvement goals.

Employment:
W2

Responsibilities Product Development & Lifecycle Management

• Oversee Service Now product development from planning through implementation and post-deployment support.
• Manage product development timelines, feature delivery, and release schedules.
• Translate business requirements into actionable development and delivery plans.
• Monitor and report on product performance, risks, and release readiness.

Cross-Functional Leadership

• Lead cross‑functional teams including technical staff, business stakeholders, and vendors.
• Facilitate collaboration between enterprise architecture, developers, and business owners.
• Motivate and coordinate teams to achieve delivery objectives.

Application Governance & Oversight

• Define, implement, and monitor governance policies for Service Now modules and integrations.
• Conduct regular configuration and compliance reviews.
• Ensure alignment between business needs, technical constraints, and governance policies.

Service Now Platform Management

• Oversee Service Now configuration, enhancement, and integration activities.
• Ensure adherence to Service Now best practices for workflows, modules, and APIs.
• Support prototyping, solution testing, and technical evaluations prior to release.

CMDB & Discovery Tool Oversight

• Manage CMDB structure, data quality, and governance processes.
• Oversee Discovery tool implementation, automated discovery, and data validation.
• Ensure reliable data collection for IT assets and configuration items.

Governance, Compliance, and Standards

• Ensure compliance with Florida IT governance requirements (Rules 60GG‑1 through 60GG‑5, F.A.C.).
• Align development with enterprise architecture, accessibility, and security standards.

Continuous Improvement & Quality Assurance

• Implement process improvements for delivery and platform performance.
• Gather and incorporate user feedback for continuous improvement.
• Monitor quality of deliverables and ensure adherence to standards.

Stakeholder Communication & Collaboration

• Present functionality, performance metrics, and delivery progress to leadership.
• Facilitate training and knowledge transfer related to Service Now platform changes.
• Communicate technical and functional information to both technical and non‑technical audiences.

Documentation & Reporting

• Maintain accurate documentation of Service Now configurations, CMDB structures, and Discovery processes.
• Produce regular reports on status, readiness, and risk mitigation.
• Document lessons learned and recommendations for future enhancements.

Required Qualifications

• Minimum 7 years in IT product development managing timelines, release planning, and feature delivery.
• Minimum 5 years leading complex, multi‑team product or technology delivery.
• Proven Service Now platform experience (development, implementation, enhancement).
• Experience with CMDB management and Service Now Discovery tool
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• Strong communication and leadership skills across technical and business teams.
• Proficiency in SharePoint 365, Microsoft Project, and Azure Dev Ops.
• Familiarity with enterprise architecture alignment and IT governance standards
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• Experience in software testing, prototyping, and solution validation
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• Prior experience in government or large-scale IT programs
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• Experience with training or customer‑facing Service Now support
  .

Education/Certifications

• Bachelor’s Degree in Computer Science, Information Systems, IT Management, or related field.
• Required: Service Now System Administrator Certification and CIS–Service Now, PMP, ITIL Foundation, or Agile/Scrum certification.

If interested please apply with resume.

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