ServiceNow - IT Operations Management; ITOM Manager - Tech Consulting

Service Now - IT Operations Management (ITOM) Manager - Tech Consulting - Open Location

Location:

Anywhere in Country

5 days ago
• Be among the first 25 applicants.

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help build a better working world.

In a digitally driven economy, upgrading outdated processes, systems, and information is vital – but can be a risky investment. Some of the most prestigious businesses worldwide look to us for authoritative, agile, and efficient solutions for business decision‑making. As a Service Now Consulting Manager, you’ll play a leading role in that mission, providing the competitive edge our clients need to overcome technical challenges.

You’ll lead Service Now Transformation teams in a rapidly growing area of the business. It’s a client‑visible role, giving you opportunities to showcase your ability to motivate, develop your team, and establish new client relationships. You will grow your consulting and team‑leadership skills, build relationships, and gain experiences that will define your career.

In this role, you will identify and define user/customer requirements while focusing on developing user interfaces (UI) across various platforms including mobile, web, and tablets. You will engage in coding, programming, and creating specifications to deliver development services that align with business requirements.

• Develop solutions to complex problems, recommending changes to policies and establishing procedures that impact your work area.
• Exercise judgment in selecting methods, techniques, and evaluation criteria for obtaining results.
• Provide direction and feedback to team members, ensuring successful task completion.

Travel may be required as needed by external clients.

• Act as an engagement or workstream lead across all aspects of a Service Now ITOM/CMDB project, including design, configuration/development, testing, and deployment phases.
• Manage and mentor a multi‑disciplinary team of 5–10+ resources, including offshore consultants, developers, and testers.
• Build and foster client relationships and demonstrate the value of EY services.
• Excellent business acumen with the ability to make fact‑based decisions and resolve conflicts.
• Provide guidance and industry‑leading practice expertise for Service Now ITOM/CMDB process implementations.
• Analyze a company’s people, process, and technology capabilities, provide recommendations, and contribute insights to strategic roadmaps.
• Advise on the connectivity of the CMDB and IT Operations Management (ITOM) to ITSM processes.
• Lead client process and design sessions and facilitate requirements workshops with functional and/or business process subject matter experts.
• Experience in waterfall and agile delivery models – including supporting planning, status reporting, budgets, and risk and issue logs.
• Support pre‑sales efforts, including creating proposals and estimates.
• Create high quality deliverables and project artifacts.

• A bachelor’s degree, preferably in Computer Science, Information Systems Management, Engineering, or a related discipline.
• 4–6 years of relevant Service Now ITOM/CMDB project experience.
• Service Now Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
• Minimum of 2 of the following Service Now certifications:
• Service Now Certified Implementation Specialist – Data Foundations
• Service Now Certified Implementation Specialist – Discovery
• Service Now Certified Implementation Specialist – Event Management
• Service Now Certified Implementation Specialist – Service Mapping
• 5+ years of Big 4 or equivalent consulting experience.
• Excellent soft skills: executive communication (written/verbal), adaptability, problem‑solving, teamwork, relationship building, dependability, and organization.
• Experience leading teams and supervising others.
• Driver’s license valid in the U.S.
• Ability to travel to meet client needs.

• Service Now Certified Master Architect (CMA) or…