ServiceNow -Enterprise Service Management; ESM Senior Consultant - Tech Consulting

Service Now - Enterprise Service Management (ESM) Senior Consultant - Tech Consulting - Open Location

Location:

Anywhere in Country. Be among the first 25 applicants to secure this opportunity.

In the digital economy, it takes more than good ideas and strong leadership to thrive. Upgrading outdated processes, systems and information is vital—and can be a risky investment in a rapidly changing environment. EY helps prestigious businesses worldwide implement agile and efficient solutions for decision‑making. As a Service Now Senior Consultant you’ll lead the charge, providing the competitive edge our clients need to overcome complex challenges.

You’ll lead Service Now Transformation teams in a rapidly growing area of the business. This is a client‑visible role that offers the chance to showcase your ability to motivate and develop teams, build and maintain client relationships, and grow your consulting and leadership skills.

• Engage with clients and internal teams to ensure successful project delivery, applying analytical thinking and problem‑solving skills.
• Interact with business stakeholders to evaluate business models and processes.
• Analyze newly implemented technology solutions to verify that they meet business requirements.
• Collaborate with technical teams to design and deliver system architecture solutions.
• Travel as required to meet with clients and understand their needs.

• Lead work streams across all aspects of Service Now ESM/GBS engagements (HR Service Delivery, Field Service Management, Customer Service Management, Source to Pay).
• Manage and mentor a multi‑disciplinary team of 3–5 resources, including offshore consultants, developers, and testers.
• Provide guidance and industry practice expertise for Service Now ESM/GBS process implementations.
• Analyze a company’s ESM/GBS people, process, and technology capabilities, delivering practice recommendations and contributing to strategic roadmaps.
• Lead client process and design sessions and facilitate requirements workshops.
• Experience in waterfall and agile delivery models, including management activities such as planning, status reporting, budgeting, and risk management.
• Create high‑quality deliverables and project artifacts.

• Bachelor’s degree in Computer Science, Information Systems Management, Engineering, or a related field.
• 2–4 years of relevant Service Now project experience.
• Service Now Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
• At least one of the following Service Now certifications:
• Service Now Certified Implementation Specialist – HR Service Delivery
• Service Now Certified Implementation Specialist – Customer Service Management
• Service Now Certified Implementation Specialist – Field Service Management
• 3+ years of Big‑4 or equivalent consulting experience.
• Excellent soft skills – communication, adaptability, problem‑solving, teamwork, relationship building, dependability, and organization.
• Experience leading teams and supervising others.
• Valid U.S. driver’s license.
• Ability to travel to meet client needs.

• Performance analytics and reporting experience (certifications are a plus).
• Experience with Service Now’s AI solutions (Now Assist, Agentic, AI Control Tower).
• Experience in Source to Pay, Employee Center, Legal Service Delivery, and Workplace Service Delivery.

We seek proactive, innovative individuals eager to contribute to team success. Top performers demonstrate strong analytical skills, effective communication, and a passion for technology and its impact on business.

• A comprehensive compensation and benefits package, with salary ranges provided by geography.
• A hybrid work model with 40–60% in‑person collaboration for client‑serving roles.
• A flexible vacation policy and a wide range of paid time off options.

Apply today. EY accepts applications for this position on an ongoing basis.

EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.

EY provides equal employment…