Office Automation Specialist Ii

Office Automation Specialist II -

The Florida Department of Revenue's Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability.

Job Summary:

This is an entry-level position providing Service Desk technical support for hardware, software, and network connectivity issues. The incumbent will follow established policies and procedures for incident and service request management using an IT Service Management (ITSM) tool. Responsibilities include assisting Department of Revenue (DOR) staff and external customers to identify and resolve technical issues, including hardware, software, and password problems.

The role also involves training users on proper use of equipment and applications, responding to inquiries, and performing service desk desktop support tasks. The incumbent must adhere to Incident Management and Request Fulfillment processes and develop and maintain documentation for systems and users.

Minimum Requirements:

Two (2) years of experience providing customer service or technical support in a help desk, service desk, call center, or IT support environment. Experience with computer hardware, desktop operating systems, and common software applications. Experience in troubleshooting common technical issues such as password resets, account access, printing, or connectivity problems.

Salary: $36,324.24 - $40,147.80 / annually

Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.