Computer User Support

We are launching people to the Moon and Mars. If you want to be part of this amazing mission and enjoy working in a great team environment, we would love to have you as part of our team that is making history, today. It takes big ideas and determination to take NASA's vision and make it reality. That's what we do every day.

The COMET contract provides overall management and implementation of ground systems capabilities, flight hardware processing, and launch operations at NASA's Kennedy Space Center (KSC) in Florida. These tasks will support the International Space Station, Ground Systems Development and Operations, and the Space Launch System, Orion Multi-Purpose Crew Vehicle, and Launch Services programs. This position is a service desk Position to support various functions, including, provide fast and comprehensive technical assistance to the end users regarding, computer systems, hardware and/or software.

Applicant must have good technical knowledge and be able to communicate effectively, be able to diagnose and understand problems and explain the solution. Be customer-oriented and patient and deal with a wide variety of personality types. Also, the position requires being able to drive a cargo van to deliver IT desktop equipment to different locations at KSC.

• Bachelor’s degree or at least three years of experience in an IT field of specialization.
• MUST have a valid U.S. driver's license.

The role involves providing technical support by phone, Microsoft Teams, email, and in person. Responsibilities include supporting Windows 10/11, Active Directory, Microsoft 365, hardware, and help desk ticketing systems.

The successful candidate will guide customers through troubleshooting and
** escalate
* * unresolved issues as needed. They will provide accurate information about IT products and services; document, track, investigate, and resolve issues promptly; follow up with customers; and maintain accurate status information.

• May be required to climb stairs to access equipment for trouble shooting.
• Will be required to wear hearing protection, eye protection, and other associated personal protective equipment.
• Position may involve extended periods of sitting or standing.
• Physical requirements are sitting, walking, standing, extensive use of stairs, and access to remote structures.
• Position is located on a hazardous testing facility; must be able to quickly evacuate buildings in the event of an emergency.

• May be required to work inside and outside throughout the test complex.
• Position may require individual to travel daily to different areas on site.
• Walking on uneven terrain including paved areas, gravel/rocks, and dirt/sand, may be required to access various locations on the facility.
• Climbing ladders and platforms may be necessary.
• All work must be completed in a safe manner in accordance with NASA and company safety standards.

• Computers and printers used for producing reports and schedules.
• Variety of equipment used in testing.

• Full-time work hours.
• Position may require occasional overtime, including weekend work, depending on task.
• Must be dependable and punctual.
• Shift work may be required.

• Must be able to accurately communicate ideas in writing and verbal communication.
• Must be able to travel to support position requirements. This may include travel to and from customer location, which may involve airline travel.
• In some cases, accommodations can be made for POV, if necessary.
• Grooming and dress must be appropriate for the position and must not impose a safety risk/hazard to the employee or others.
• Must comply with all “drug free workplace” requirements as mandated by directives issued by the…