Senior Inbound Product Manager; Conversational AI

• Own the roadmap, vision and requirements for conversational AI features
• Turn customer feedback into product improvements and roadmap priorities
• Guide product strategythatsets us up for success as welook to growto $10B+ inrevenue
• Communicateproductprioritiesand build consensus
• Assume leadership responsibilities as an accountable owner who is committed to the outcome regardless of the role ororganizationalboundaries
• Work withmultipleteamstoguideprojectsthroughdevelopmentand bring high-quality products to life
• Integrate usability studies, research and market intelligence into product requirements to enhance user satisfaction
• Communicate complex problems into easily understood requirements and provide solutions
• Develop multi-mode communications that convey a clear understanding of the needs of different audiences
• Guide the promoting of efforts across different groups of team members, along with the ability to influence inside and outside of your team
• Create clear PRDs, epics, stories, acceptance criteria, and success metrics
• Steer AI features including:
• Disambiguation and clarification
• AI Processing and progress messages
• Document and multimodal experiences
• Slot filling and information collection
• Feedback intelligence
• Fallback and error experiences
• Identify and prioritize feature gaps across AI orchestrators
• Partner with engineering and design to deliver effective end-to-end customer experience
• Define testing, telemetry, quality, and performance requirements
• Support strategic customers, pilots, go-lives, and product escalations
• Coordinate dependencies and guidance across multiple teams

• Generous family leave
• Matched donations
• Annual learning stipends
• Flexible PTO
• Competitive retirement plan
• Paid volunteer time

Strong prioritizationskillsandthediscipline to focus on highimpactactivities

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-derived insights, or exploring AI’s potential impact on the function or industry

Experience defining andcapturingproductrequirementsandtransforming them intoaproduct roadmap
12+ years of software or enterpriseproductmanagement experience

Deep curiosity about customer needs and a track record in building customer relationships and delivering customer-centric solutions

Strong understanding of conversational AI, generative AI, agentic systems, or related technologies

Experience being an enterprise customer or supporting enterprise customers through pilots, UAT, go-live, stabilization, or critical escalations

Understanding of retrieval, knowledge bases, citations, prompt engineering, context engineering, and conversational orchestration

Experience designing evaluation datasets, conducting comparative AI evaluations, and interpreting model-quality results

Experience with enterprise AI products, including Service Now or similar Virtual Agent, Search, or AI Agent solutions

Familiarity with design and collaboration tools such as Figma and Miro, and product-planning systems