Digital Product Management Intern: Shape Enterprise Platforms

Business Unit / Role Specific Info

The Enterprise Technology Services organization partners with every part of the American Express business to power the company’s growth and innovation with trust and efficiency, and drive competitive differentiation with speed. We support the delivery and operations of technology, digital, and data capabilities, platforms, and services globally. Specifically, our team is responsible for the company’s technology engineering, architecture, and infrastructure, providing 24x7 support to ensure an uninterrupted, high-quality experience for customers and colleagues.

We also provide product management for core enterprise platforms, and lead technology risk and information security, enterprise data governance and platforms, digital product and design, and enterprise AI platforms on behalf of the company.

Job Description

Business Unit / Role Specific Info

The Enterprise Technology Services organization partners with every part of the American Express business to power the company’s growth and innovation with trust and efficiency, and drive competitive differentiation with speed. We support the delivery and operations of technology, digital, and data capabilities, platforms, and services globally. Specifically, our team is responsible for the company’s technology engineering, architecture, and infrastructure, providing 24x7 support to ensure an uninterrupted, high-quality experience for customers and colleagues.

We also provide product management for core enterprise platforms, and lead technology risk and information security, enterprise data governance and platforms, digital product and design, and enterprise AI platforms on behalf of the company.

At American Express, we empower future product leaders to learn, innovate, and make an impact from day one. As Digital Product Management Intern in Enterprise Technology Services, you’ll contribute to product and platform initiatives that help shape seamless customer and colleague experiences.

Product Management sits at the intersection of business, technology, data, design, delivery, and customer experience. In this role, you will help frame customer and colleague problems, translate insights into product opportunities, define success measures, support prioritization, evaluate potential solutions, and collaborate with cross-functional partners to build technology products that create measurable value.

Responsibilities

Responsibilities & What Type of Work to Expect

• Partner with Product Managers, Engineers, Designers, Data Analysts, Architects, and business stakeholders to support product strategy, discovery, roadmap planning, and product decision-making.
• Help frame customer or colleague problems, define opportunities, develop hypotheses, and document product requirements, user stories, acceptance criteria, and solution concepts.
• Conduct customer discovery, stakeholder engagement, user research, usability testing, and synthesis of qualitative and quantitative insights to inform product decisions.
• Support prioritization by evaluating customer value, business value, technical feasibility, risk, effort, and evidence from product, customer, operational, and business data.
• Help define product outcomes, KPIs, success measures, dashboards, launch measurement, and post-launch learning plans in partnership with product and analytics teams.
• Analyze customer, product, operational, and business data to identify trends, insights, opportunities, and recommendations that improve customer or colleague experiences.
• Collaborate across product, engineering, design, analytics, risk, security, operations, finance, and business teams to explore product concepts, prototypes, APIs, platform capabilities, roadmap tradeoffs, and implementation…