IT Support Technician

This is an entry level technical position working under the supervision of the IT Director to support the Information Technology operations. The IT Support Technician is first line technical support for users and coordinates the resolution of more complex issues with other IT staff members.

• Responsible for monitoring, maintaining, and repairing computers, printers and network equipment.
• The IT Support Technician will answer IT work order requests and facilitate resolution in the most efficient way.
• This position is responsible for configuring, imaging, and replacing end user technical equipment including computers, phones, data cards and other mobile devices.
• Works with IT staff members to analyze and correct a variety of technology problems.
• Assists with monitoring proper network and server operations and resolving issues related to malware, spyware, and viruses.
• Works diligently on other duties as assigned.

Requires an Associate’s degree or equivalent experience in computer support, network operations and maintenance. Experience supporting and troubleshooting personal computers, printers, servers, and other peripheral devices. Must have strong dedication to customer service and a goal-oriented mindset.

Must possess and maintain a valid Florida Driver’s License.

• Knowledge of desktop and laptop hardware with ability to install, configure and remove components.
• Knowledge of Microsoft Office including Outlook in an Exchange environment.
• Knowledge of computer security risks and vulnerabilities.
• Thorough knowledge of Microsoft Operating systems.
• Knowledge of Microsoft Office 365 infrastructure.
• Ability to understand Village-wide network infrastructure and related enterprise devices.
• Considerable knowledge of computer networking in an Active Directory environment.
• Must be able to work and communicate with peers, vendors, public and Village personnel.
• Must consistently demonstrate professionalism and ability to handle confidential and/or sensitive information.
• Must be capable of working on multiple tasks and meeting deadlines.
• Must be able to communicate accurately both verbally and in writing.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Employees in this class must possess manual dexterity sufficient to lift 30 to 50 lbs on a regular basis. Work may require moderate physical exertion and/or physical strain. Willingness to work flexible hours. Willingness to work under stress during peak workload periods.

ENVIRONMENTAL CONDITIONS

Due to the varying nature of the work environment, tasks include potential for intermittent exposure to disagreeable elements consistent with electronic and wiring installations. Work may be required to be performed both indoors in an air-conditioned environment as well as outdoors. Reasonable accommodations will be made for otherwise qualified individuals with a disability.