IT Infrastructure Intern

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Information Technology Intern Intern South Florida Community Care Network, LLC, Sunrise, FL, US

2027 Summer internship, Running June 2027 to August 2027

Position Summary:

Community Care Plan (CCP) is proud to offer an internship program that prepares students for the workforce. The IT Infrastructure Intern will gain hands‑on experience supporting the Information Technology team with computer hardware, software, end‑user support, and basic technical troubleshooting. Working under the supervision of IT Infrastructure staff, the intern will assist with day‑to‑day technology support tasks and learn how reliable IT services support CCP employees and operations.

The ideal candidate is motivated, customer‑focused, curious, and eager to learn. This position is up to 29 hours per week for a ten‑week period (June 1–August 6, 2027), with a hybrid schedule requiring at least one in‑person day per week. The first two days include on‑site orientation and training in organizational principles, compliance, departmental functions, computer systems, and business processes. The internship is educational and practical, allowing students to apply classroom learning while gaining exposure to IT Infrastructure, information security, and support of business departments across CCP.

The intern may work with confidential or proprietary information and must sign a Confidentiality Agreement upon hire.

Qualifications:

• Current enrollment in an undergraduate or graduate degree program in Information Technology, Computer Science, Information Systems, Cybersecurity, or a related field, with an interest in IT infrastructure, computer support, or technical services. No prior professional IT support experience required.

Essential Duties and Responsibilities:

1. Assist IT Infrastructure staff in responding to employee requests for technical support involving computers, software, connectivity, printers, and related technology.

2. Observe and participate in troubleshooting hardware and software issues, including gathering information from users, documenting symptoms, and following established diagnostic steps.

3. Support the setup, configuration, maintenance, and preparation of computers, peripherals, and other end‑user equipment under supervision.

4. Help document support requests, troubleshooting steps, resolutions, and follow‑up actions in the team’s established tracking tools and procedures.

5. Assist with technology inventory, equipment tracking, and coordination of hardware or software repair and replacement requests, as assigned.

6. Participate in IT security awareness activities and learn established practices for safeguarding systems, accounts, and confidential information.

7. Gather user feedback, identify recurring technical concerns, and share ideas for improving support documentation and service processes.

This job description in no way states or implies that these are the only duties performed by the employee occupying this position. Employees will be required to perform any other job‑related duties assigned by their supervisor or management.

Core Competencies:

• Customer service and responsiveness
• Collaboration and clear communication
• Curiosity, adaptability, and willingness to learn
• Accountability, professionalism, and attention to detail

Skills and Abilities:

• Strong interpersonal, written, and verbal communication skills, including the ability to explain basic technical information to nontechnical users.
• Interest in troubleshooting computer hardware, software, connectivity, and related end‑user issues.
• Analytical and problem‑solving skills; ability to…