OpenShift Technical Account Manager

Red Hat's Technical Account Management team is looking for an enterprise-level engineer to join us remotely as an Open Shift Technical Account Manager (TAM) in the southeastern U.S. In this role, you will work with a small set of key customers to provide direct technical and architectural guidance for the Red Hat Open Shift Container Platform. At Red Hat, customer support includes far more than just “break‑fix” solutions.

Customers get industry‑leading resources that enable their technical environments to run efficiently, so they can focus on growing their businesses. Technical account management is a premium support offering that builds, maintains, and grows long‑lasting customer loyalty between Red Hat and our customers. You will forge relationships with your customers, develop a deep technical understanding of their Red Hat implementation, share technical best practices and act as point of contact for any major incidents, managing the customer’s expectations and communications through resolution of such incidents.

You will tailor support for each customer’s environment, facilitate collaboration with their other vendors and advocate on their behalf. At the same time, you’ll work closely with our engineering, research and development, product management, and technical support teams to debug, test, and resolve issues. The ideal TAM is a team player, enjoys working hard, exhibits professionalism, is dedicated to meeting and exceeding expectations, building relationships, has excellent collaboration skills, is able to learn new technologies quickly and uses their time efficiently.

Red Hat's Technical Account Management team is looking for an enterprise-level engineer to join us remotely as an Open Shift Technical Account Manager (TAM) in the southeastern U.S. In this role, you will work with a small set of key customers to provide direct technical and architectural guidance for the Red Hat Open Shift Container Platform. At Red Hat, customer support includes far more than just “break‑fix” solutions.

Customers get industry‑leading resources that enable their technical environments to run efficiently, so they can focus on growing their businesses. Technical account management is a premium support offering that builds, maintains, and grows long‑lasting customer loyalty between Red Hat and our customers. You will forge relationships with your customers, develop a deep technical understanding of their Red Hat implementation, share technical best practices and act as point of contact for any major incidents, managing the customer’s expectations and communications through resolution of such incidents.

You will tailor support for each customer’s environment, facilitate collaboration with their other vendors and advocate on their behalf. At the same time, you’ll work closely with our engineering, research and development, product management, and technical support teams to debug, test, and resolve issues. The ideal TAM is a team player, enjoys working hard, exhibits professionalism, is dedicated to meeting and exceeding expectations, building relationships, has excellent collaboration skills, is able to learn new technologies quickly and uses their time efficiently.

• Support enterprise customers in implementing automated and containerized cloud application platform solutions
• Learn new technologies quickly, including topics like container orchestration, container registries, container build strategies, and microservices on container platforms
• Develop relationships with key business and IT stakeholders and become an expert on a customer’s implementation by understanding their top business goals and priorities
• Perform technical reviews and share knowledge to…