Branch Supervisor

THE CHAMPION’S CHOICE Champions First Credit Union, the Champion’s Choice, is seeking an ambitious team player who will champion our members and play a leading role in maximizing their financial well‑being.

Looking for a fulfilling career with a forward‑thinking, collaborative team? Join us and be coached to reach your full potential.

Responsible for assisting the VP of Operations in the overall management of the activities of an assigned Credit Union branch. Strives to maximize member financial well‑being by meeting or exceeding production and service expectations either personally or through effective coaching of branch employees. Responsible for overseeing the administration and development of assigned branch. Assists with the implementation and coordination of appropriate policies, procedures, and training to ensure efficient and effective Branch operations.

Supervises business performance and promotes optimal and cost‑effective operations. Ensures that members are promptly and professionally served. Supervise and appraise direct reports, including Tellers, Member Service Specialists and Financial Service Representatives. Ensures that branch operations are in accordance with established policies, procedures, and legal requirements.

• Direct all Branch operations for assigned branch, which include planning, recommending, and implementing programs and policies and providing general administrative direction.
• Maintain a highly motivated, well‑trained staff through consistent coaching and professional development efforts as directed by the organization’s standards.
• Assist in managing the day‑to‑day operation of assigned branch and establish procedures to effectively leverage team member knowledge, skills, and abilities in achieving production goals.
• Ensure service outputs are representative of the organizations established standards and values.
• Support branch operations by working in the capacity of Financial Services Representative assisting members with all aspects of member service.
• Ensure adequate equipment, supplies and working space are available for the respective staff/departments.
• Ensure that the VP of Operations is kept fully informed on the conditions and operations of the branch, and of important factors influencing them.
• Maintain regular contact with other supervisors, providing support, input, feedback, and guidance concerning their daily operations.
• Monitor branch activity, including, but not limited to loan volume, new accounts, teller transaction volume and coach team to organizational performance metrics.
• Develop, implement, and maintain operational procedures to maximize efficiency and quality of work, and to provide consistent quality service to members.
• Directly oversee staff making recommendations based on performance as to possible promotions, transfers, or terminations.
• Evaluate the job performance of direct reports to ensure quality of work and service to members. This involves periodically completing a formal performance evaluations and discipline documentation.
• Establish and maintain effective employee relations.
• Hold monthly staff meetings to discuss outcomes, successes, areas needing improvement, changes in procedures, new developments, or services and to present general information.
• Approve member exceptions and authorize service fee refunds to members when deemed necessary.
• Responsible for ensuring that branch always has proper availability of daily cash, money orders, and other payment instruments.
• May assist in the investigation of teller losses and institute corrective flow of work.
• Manage and recommend the purchase of equipment and supplies.
• Adhering to the credit union’s disaster recovery plan for the Branch and ensuring that all staff members are trained on disaster recovery procedures. Ensure that the branch’s disaster recovery and robbery kits are properly maintained.
• Oversee periodic branch security audit and compliance training.
• Must comply with all federal and state regulations pertaining to OFAC, BSA and FACTA and is responsible for ensuring all staff members are following all guidelines set forth by federal government through management.
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