Portfolio Delivery Director
Job in
Tallahassee, Leon County, Florida, 32301, USA
Listed on 2026-10-23
Listing for:
HCL Technologies
Full Time
position Listed on 2026-10-23
Job specializations:
-
Management
Client Relationship Management, Project & Program Management, IT Project Manager
Job Description & How to Apply Below
Minimum Salary (US): 206000
Job Summary Primary Skill:
Program / Service Delivery Management Experience
Required:
20+ years experience in Managing IT Service delivery for large customer account’s (100 Mn+ revenue) with distributed teams
Should have extensive experience in managing various programs like Application Support, Application Development, Modernization & Transformation programs, Enterprise Applications (like SAP, Salesforce, Service Now, Workday, etc..), Data & AI , Cloud Applications.
Should have extensive experience in managing Infrastructure support and maintenance programs
Role / Responsibilities:
To ensure high quality delivery| operations and CSAT and overall governance
To ensure Delivery Governance through creating a facilitative operating environment
To partner with Account management teams for business growth planning
To drive relationship with the customer and other internal stakeholders.
To leverage practice propositions and initiatives to add value to the client
To lead the business review meeting with the customer and to ensure that customer visits by the client result in generation of additional business for HCL.To drive the portfolio of projects/program for an identified client through optimum mix of resource within the given cost and margin and provide customer satisfaction that complies with the quality and delivery parameters
To plan for Program and Delivery Management and ensure that the agreed deliverables in terms of time| cost and quality are metTo support business development activities to source further business from the existing client
To ensure customer engagement / satisfaction and referenceability
To guide, manage, develop and engage the team
To anchor process improvement/compliance and other organizational initiative
Monitor delivery performance, KPIs, SLAs, and ensure compliance with organizational standards
Identify, manage, and escalate risks/issues for seamless execution
Act as the primary point of contact for client leadership, ensuring strong engagement and satisfaction.
Manage relationships with CXO-level and senior stakeholders, acting as a trusted advisor
Ensure customer satisfaction and referenceability through delivery excellence
Identify opportunities for new deals, upselling, and service expansion
Collaborate with sales and presales teams for solutioning and proposals
Key Responsibilities
1. To plan for Program and Delivery Management and ensure that the agreed deliverables in terms of time, cost and quality are met
2. To ensure business results including assistance in Project acquisition from Bid defense and Contract/Proposal review perspective
3. To liaise with HR for recruitment / resourcing and guide and develop the team for better performance and retention
4. To ensure customer engagement / satisfaction and referencability
5. To anchor process improvement/compliance and other organizational initiatives
Skill Requirements
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Other Requirements
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