Service Business Development Representative - Flex

Position: Service Business Development Representative - Flex Schedule, Amazing Benefits

Dale Earnhardt Jr. Chevrolet Location

3127 W. Tennessee St., Tallahassee, Florida 32304

Summary

Primarily responsible for lead generation activities in support of the company’s sales and service goals.

Supervisory Responsibilities

This job has no direct supervisory responsibilities.

Essential Duties and Responsibilities

• Answer all incoming phone calls according to a proven, pre-set script, and schedule a sales or service appointment.
• Log all customer comments into Dealership Management System.
• Schedule follow-up contact if no appointment is made in Dealership Management System.
• Confirm scheduled appointments with future customers.
• Post scheduled appointments on appointment board in the Business Development Center.
• Re‑schedule “no‑show” customer appointments.
• Follow‑up with sales or service department to determine if the appointment was kept and what the outcome was. Schedule future contact as needed.
• Maintain and update customer changes in database.
• Contact current customer base on current marketing incentives.
• Respond to customer website request (internet inquiries).
• Contact internet clients via e‑mail and phone to schedule a sales or service appointment.
• Notify necessary departments to inform of appointments set.
• Forward any customer concerns to the correct department Manager and follow‑up.
• Maintain CSI at or above Company standards.
• Maintain an organized, clean and safe work area.
• Participate in required training.
• Follow Safeguards rules and regulations.
• Demonstrate the Company’s Core Values.
• Maintain accurate timekeeping record in timekeeping system.
• Comply with Company policies and procedures.
• Observe all Federal, State, Local and Company safety rules and regulations in the performance of duties.
• Other duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.

Desired Education

• GED
• High School Diploma
• Associate Degree
• Bachelor Degree
• Master Degree
• Doctorate Degree

Field of Study / Work Experience

• Accounting
• Automotive
• Business
• Human Resources
• Information Technology

Desired Work Experience

• up to 3 years
• 3-5 years
• 5+ years

Education / Work Experience

Previous customer service and/or business development experience. Ability to deliver superior customer satisfaction.

Certificates and Licenses

• Valid Driver’s License
• Automobile Salesperson License

Computer Skills

Intermediate knowledge of Microsoft Office products. Intermediate ability and knowledge of Dealership Management System and additional software programs to support operations.

Communication Skills

Ability to understand and follow instructions. Ability to communicate effectively with customers and company personnel. Strong interpersonal and skills.

Attendance Expectations

The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and holidays.

Physical Demands

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit; use hands to finger, handle, or feel.

Environment Demands

Duties are performed primarily in the Business Development Center. Work involves continuous contact and interaction with customers and dealership personnel. Work includes movement around dealership facilities.

Verbal and Writing Ability

Ability to read and comprehend instructions, correspondence, and memos. Ability to receive and communicate with customers courteously, efficiently, and professionally.

Math Ability

Ability to add, subtract, multiply and divide.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions. Ability to deal with standardized situations.

Core Values

• Servant Leadership Servant Leaders consciously put the needs of others before their own, because to serve people is to value them.
• Teamwork through Trust & Respect Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level.
• Integrity Being honest and…