Service Business Development Representative - Flex

Position: Service Business Development Representative - Flex Schedule, Amazing Benefits
## Service Business Development Representative - Flex Schedule, Amazing Benefits!

Dale Earnhardt Jr. Chevrolet

Location:

3127 W. Tennessee St., Tallahassee, Florida 32304
*
* Summary:

** Primarily responsible for lead generation activities in support of the company’s sales and service goals.
*
* Supervisory Responsibilities:

** This job has no direct supervisory responsibilities.
** Essential Duties and Responsibilities*
* ** include the following:
*** Answer all incoming phone calls according to a proven, pre-set script, and schedule a sales or service appointment.
* Log all customer comments into Dealership Management System
* Schedule follow-up contact if no appointment is made in Dealership Management System
* Confirm scheduled appointments with future customers.
* Post scheduled appointments on appointment board in the Business Development Center.
* Re-schedule “no-show” customer appointments.
* Follow-up with sales or service department to determine if the appointment was kept and what the outcome was.  Schedule future contact as needed.
* Maintain and update customer changes in database.
* Contact current customer base on current marketing incentives.
* Respond to customer website request (internet inquiries).
* Contact internet clients via e-mail and phone to schedule a sales or service appointment.
* Notify necessary departments to inform of appointments set.
* Forward any customer concerns to the correct department Manager and follow-up.
* Maintains CSI at or above Company standards
* Maintains an organized, clean and safe work area
* Participates in required training
* Follows Safeguards rules and regulations.
* Demonstrates the Company’s Core Values
* Maintains accurate timekeeping record in timekeeping system.
* Complies with Company policies and procedures
* Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
* Other duties as assigned
*
* Qualifications:

** To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.
** Desired

Education:

** o   GED**√
** High School Diplomao   Associate Degreeo   Bachelor Degreeo   Master Degreeo   Doctorate Degree
** Field of Study/

Work Experience:

** o   Accountingo   Automotiveo   Businesso   Human Resourceso   Information Technology
** Desired

Work Experience:

****√
** up to 3 yearso   3-5 yearso   5+ years
** Education/

Work Experience:

** Previous customer service and/or business development experience.  Ability to deliver superior customer satisfaction.
** Certificates and Licenses:
** o  Valid Driver’s Licenseo   Automobile Salesperson License
** Computer

Skills:

** Intermediate knowledge of Microsoft Office products.  Intermediate ability and knowledge of Dealership Management System and additional software programs to support operations.
** Communication

Skills:

** Ability to understand and follow instructions. Ability to communicate effectively with customers and company personnel. Strong interpersonal and skills.
** Attendance Expectations:
** The position requires regular and predictable attendance.  Scheduled shifts may include evening hours, weekends, and holidays.
** Physical Demands:
** While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit; use hands to finger, handle, or feel.
** Environment Demands:
** Duties are performed primarily in the Business Development Center.  Work involves continuous contact and interaction with customers and dealership personnel.  Work includes movement around dealership facilities.
** Verbal and Writing Ability:
** Ability to read and comprehend instructions, correspondence, and memos.  Ability to receive and communicate with customers courteously, efficiently, and professionally.
** Math Ability:
** Ability to add, subtract, multiply and divide.
** Reasoning Ability:
** Ability to apply common sense understanding to carry out instructions.  Ability to deal with…