Account Director II -Enterprise

Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities.

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today.

The Role The Account Director II develops and manages strategic customer relationships within Large Enterprise accounts, driving revenue growth through the sale of Lumen's technology solutions. This role focuses on financial services clients, including banking and capital markets organizations, helping customers address digital transformation, security, compliance, and modernization initiatives. Responsibilities include executing account strategies, identifying growth opportunities, managing forecasts and sales pipelines, and delivering a consultative customer experience that drives retention and business expansion.

The Main Responsibilities Experience supporting large financial services clients (e.g., banking or capital markets), including navigating complex and regulated environments

Develop and maintain strategic relationships with existing and acquired customers to drive retention and growth

Create comprehensive account plans and strategies to win new business and expand existing accounts

Identify, bid on, negotiate, and close new sales opportunities to meet or exceed revenue targets

Execute cross-sell and up-sell initiatives to increase overall customer spend

Provide accurate and detailed weekly sales forecasts of pipeline opportunities

Advise sales management on customer trends, organizational changes, and recommend strategic actions

Demonstrate and leverage deep knowledge of the company's full product and service portfolio

Manage end-to-end account responsibilities, including solution design, configuration, and order processing

Oversee service delivery, performance management, and revenue recognition to ensure customer satisfaction

Balance strategic vision with tactical execution to drive value and competitive positioning

Bachelor's Degree and or/applicable experience

What We Look For in a Candidate Bachelor's Degree and or/applicable experience

Experience supporting large financial services clients (e.g., banking or capital markets), including navigating complex and regulated environments, is a plus Requires at least 50% or more of time conducting sales activities outside of the office. Some international travel is required
10+ years of industry / technical sales experience

Business Outcome Selling Expertise Demonstrated strong communication, written, and formal presentation skills as well as proficiency in selling to the close

Self-motivated, pro-active, results-oriented professional with an ability to work with minimum direction

Proficient in MS office products:
Outlook, Word, Excel, and Power Point Must  be experienced with Salesforce.comCompensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges:$134,400 - $154,600 in these states: AL, AR, AZ, FL, GA, IA, , IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD,…