ServiceNow Developer

Description Kforce has a client in Tallahassee, FL that is seeking an experienced Service Now Developer to design, develop, configure, integrate, test, and support enterprise Service Now solutions. This role partners with business stakeholders, product owners, and technical teams to deliver scalable, secure, and maintainable solutions focused on IT Service Management (ITSM), workflow automation, platform modernization, integrations, and Strategic Portfolio Management (SPM).

Key Responsibilities:

* Design and support ITSM processes including Incident, Request, Change, Problem, and Knowledge Management
* Configure and enhance Service Now SPM solutions supporting demand, project, portfolio, and resource management
* Develop Service Now applications, workflows, forms, catalogs, portals, work spaces, and user experiences
* Build solutions using Flow Designer, Integration Hub, JavaScript, Glide APIs, Business Rules, Script Includes, Client Scripts, UI Policies, and UI Actions
* Develop and maintain REST/SOAP integrations and support enterprise data synchronization
* Support CMDB/CSDM initiatives, service modeling, and data quality improvements
* Perform troubleshooting, root cause analysis, testing, deployments, upgrades, and application support
* Create reports, dashboards, KPIs, and analytics that support operational and strategic decision-making
* Collaborate within Agile teams and participate in sprint planning, technical design, testing, and release activities Requirements
* Bachelor's degree in Information Technology, Computer Science, Information Systems, or related field, or equivalent professional experience
* 4+ years of hands-on Service Now development and configuration experience
* Strong experience with JavaScript and Service Now Glide APIs
* Hands-on experience with Flow Designer, Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, and Service Catalog
* Experience developing and supporting REST/SOAP integrations and Integration Hub solutions
* Proven experience implementing and supporting Service Now ITSM
* Strong troubleshooting and debugging skills across applications, workflows, integrations, and platform data
* Experience moving solutions through development, testing, and production environments
* Agile development experience with strong communication and collaboration skills
* Ability to translate business requirements into scalable technical solutions

Preferred Qualifications:

* Service Now certifications such as CSA, CAD, CIS-ITSM, or CIS-SPM
* Experience with Service Now Strategic Portfolio Management (SPM)
* Experience with CMDB/CSDM, Performance Analytics, Employee Center, and Work spaces
* Experience with upgrades, release management, and application deployments
* Experience with in higher education, public sector, or large enterprise environments
* Knowledge of Service Now AI and automation capabilities
* Highly Desired

Skills:

SPM, Integration Hub, CMDB/CSDM, Performance Analytics, Service Catalog, Employee Center, Workspace, and Service Now certifications

Job Type Contract Compensation
43 - $55