Technical Specialist

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Diagnostics - Indirect Full Time Tallmadge, OH, US

Salary Range: $22.50 To $27.50 Hourly

Good Place Holdings exists to grow thriving, sustainable organizations by living out principles that put people, purpose, and long-term stewardship first. We believe:

• People are valued over financial profits
• Team members should flourish both inside and outside of work
• Strong, covenantal relationships matter—with customers, suppliers, and each other
• Our work should build up Good Places in the communities where we live and work
• Through meaningful work, ourselves and others experience the continuation of creation

SDMyers
, a Good Place company, is committed to earning the trust and loyalty of electric power system owners by delivering solutions that are safe, technically sound, and essential to building reliable, low-cost electric power systems.

Diagnostic Services

Purpose:


To deliver safe, timely, accurate, and technically rigorous diagnostic analysis with clear, actionable maintenance and monitoring recommendations that minimize downtime and extend the useful life of critical electrical assets.

The Technical Specialist I plays a critical role in SDMyers’ Diagnostic Services function by ensuring the technical accuracy, consistency, and integrity of laboratory test results. This position is responsible for reviewing and validating diagnostic data, applying industry standards, determining pass/fail outcomes, and translating complex technical findings into precise, customer-facing reports. The role also serves as a technical resource to customers and internal sales teams, supporting informed decision-making related to electrical equipment reliability and maintenance.

• Review, validate, and interpret laboratory test results in accordance with established SDMyers diagnostic procedures and criteria
• Determine pass/fail outcomes using DSApp while meeting defined quality and turnaround time expectations
• Apply applicable industry standards (IEEE, IEC, ASTM) when evaluating test data and recommendations
• Prepare, edit, and finalize detailed technical reports using SOP formats and Microsoft Word
• Assist with the development, documentation, and ongoing maintenance of Diagnostic Services SOPs and procedures
• Collaborate with laboratory management on periodic split-sample testing and quality verification initiatives
• Document customer correspondence and maintain accurate technical records and archives
• Communicate rush and critical test results to sales teams and customers via phone and email to support timely follow-up
• Provide clear, professional technical guidance and testing recommendations to internal and external customers
• Identify resampling or retesting requirements and communicate recommendations with supporting technical rationale
• Support continuous improvement initiatives related to diagnostic processes, data quality, and reporting programs
• Participate in technical training, meetings, and industry conferences related to electrical equipment testing and maintenance
• Perform additional duties as assigned in support of Diagnostic Services objectives

• Bachelor’s degree in a technical or scientific discipline preferred, or equivalent combination of education and experience
• Experience with SDMyers testing procedures preferred
• Prior experience as a Lab Technician II or higher with demonstrated quality and production performance is a plus

• Foundational knowledge of chemistry and laboratory-based testing methodologies
• Working…