General Manager

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Tamarac, FL, US

Club Manager Leadership Agreement & Performance Incentive Plan for LIFT RF Florida, LLC

Department:

All

Lead Better. Grow More. Earn More.

• Build a High-Performing Fitness Business
• Control Payroll and Operating Expenses
• Deliver an Exceptional Member Experience

The Club Manager is accountable for leading all aspects of club performance including membership growth, recurring revenue, personal training, operational excellence, payroll management, team development, and member experience.

• Grow the Business:
  Membership sales, community outreach, referrals, and retail.
• Build Recurring Revenue:
  Achieve EFT budget through quality membership production and retention.
• Elevate Fitness:
  Drive PT revenue, Welcome Workouts, PT attachment, and trainer development.
• Business Operations:
  Payroll, audits, mystery shops, cleanliness, safety, and brand standards.
• Lead People:
  Recruit, coach, develop and retain a high-performing team.
• Member
  
  Experience:
  
  Deliver a clean, safe, and welcoming club.

• Actively employed on payout date.
• Required compliance training completed.
• Payroll and reporting submitted accurately and on time.
• No confirmed fraud, theft, harassment, payroll manipulation, or major policy violations.
• Operational Audit score of at least 90% required for Business Operations incentive.

• Collaborate with leadership to shape the club’s operational strategy based on local market conditions and performance trends.
• Set clear monthly revenue and performance targets for each department and team member.
• Provide timely updates and feedback to the Regional Manager on club results, opportunities, and budget performance.

• Build and lead a high-energy team that reflects Lift RF values and delivers on performance expectations.
• Hire, coach, and manage all club staff, with support from the Regional Manager for disciplinary or termination actions when needed.
• Conduct weekly (or as-needed) team meetings to align goals, address challenges, and keep motivation high.
• Provide clear coaching and mentorship to help team members grow in their roles and prepare for future opportunities.
• Oversee training for all staff to ensure understanding and compliance with company policies, including operations, safety, HR, and member service standards.
• Resolve payroll or scheduling issues quickly, using the appropriate internal tools and support.
• Create a positive, accountable team culture; work with the DM to address any staff conflicts or morale issues.
• Promote cross-functional collaboration between departments to improve the overall member experience.
• Organize team-building events to strengthen engagement, communication, and retention.

• Create a clean, safe, and high-energy club environment that supports member retention, team morale, and overall profitability.
• Set the tone for service by being active on the floor—engage with members, gather feedback, and coach staff based on real-time observations.
• Resolve escalated member concerns quickly and use them as training opportunities to improve team performance.
• Maintain high standards for cleanliness and appearance throughout the club; address any deficiencies immediately.
• Ensure a safe environment for both members and staff by enforcing safety policies and proactively managing risks.
• Assist members directly when needed and lead by example in service interactions.
• Oversee all departments (PT, front desk, Janitorial/Maintenance) to ensure alignment and consistency in service delivery.
• Process all PT payroll-related tasks (contracts, session tracking, confirmations) at