Team Administrator

The Children and Young People's Neurodevelopmental Service (CYPNP) is a well-established multidisciplinary team working across Somerset. We provide neurodevelopmental assessments for young people seeking self‑understanding around Autism and/or ADHD, as well as post‑diagnostic care for those with an ADHD diagnosis. Based at the Community Families Hub in central Taunton, we are seeking an enthusiastic and organised Band 2 Team Administrator to join our friendly and busy team.

This is a fantastic opportunity to contribute to a service that makes a real difference in the lives of children, young people, and their families. You will be supported by experienced Band 3 administrators and the Admin Team Lead, and will play a key role in ensuring the smooth running of our administrative processes.

As a Team Administrator in the Children and Young People's Neurodevelopmental Service, you'll be a key part of a supportive team helping young people across Somerset access Autism and ADHD assessments and care.

Based at the Community Families Hub in Taunton, you'll work closely with Band 3 administrators and the Admin Team Lead to ensure smooth day‑to‑day operations. Your role will involve:

• Communicating with families and professionals via phone, email, and face‑to‑face.
• Managing referrals, booking appointments, and sending out clinical correspondence.
• Maintaining accurate patient records and updating key information.
• Supporting the team with general admin tasks such as filing, printing, and data entry.
• Attending team meetings and contributing to service improvements.

You’ll be expected to work within NHS and Trust values, showing empathy, professionalism, and a commitment to excellent patient care. This is a busy but rewarding role where your organisational skills and attention to detail will make a real difference.

At Somerset NHS Foundation Trust
, we’re committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer:

• Flexible working options to help you balance work and life
• NHS pension scheme for long‑term financial security
• Generous annual leave allowance to recharge and relax
• A strong focus on career development to help you grow and achieve your potential

Additionally, you’ll gain access to our Blue Light Card
, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS‑specific perks to support you both inside and outside of work.

We are proud to foster a diverse, skilled, and inclusive workforce
, and we encourage applications from all backgrounds.

Why Somerset? Somerset offers the perfect blend of idyllic countryside, outstanding areas of natural beauty
, and breathtaking coastlines
, with vibrant cities like Bristol
, Bath
, and Exeter just a short drive away - and only two hours to London
.

The region is home to excellent educational facilities
, and with affordable housing compared to other parts of the country, it’s a great place to build both your career and your future.

Somerset truly has it all - the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy.

• Communicate professionally with families, colleagues, and external contacts via phone, email, and in person.
• Manage day‑to‑day correspondence and coordinate patient information.
• Review and upload referrals, send letters, and manage incoming communications.
• Book and manage appointments in line with clinical requests.
• Maintain accurate patient records and update key demographic information.
• Support the team with general administrative tasks such as filing, printing, and data entry.
• Participate in team meetings and contribute to service improvement initiatives.
• Uphold Trust values and NHS standards to ensure excellent patient experience.

• Good standard of general education; must be able to communicate in English (written and verbally) appropriate to the post.
• RSA/OCR III WP/Typing or equivalent.
• Diploma/Level 3 in Business Administration or equivalent.
• ECDL or equivalent.

• Ability to multi‑task.
• Ability to organise own time.
• Accurate and timely presentation of information.
• Advanced keyboard skills.
• Ability to cope in a busy working environment.
• Minute taking and transcribing (or willingness to undertake training).

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.