Customer Service - Personal Banker

Customer Service - Personal Banker (6 months)

Nat West, Ashton-Under-Lyne, England, United Kingdom

The Customer Service Personal Banker role is a 6‑month contract operating in the Nat West branch network. You will be the first point of contact for customers and will be committed to providing outstanding service in every interaction.

• You’ll guide and support branch customers, helping them to achieve their financial goals.
• You’ll fully understand the customers’ needs and proactively offer the banking services that meet those needs.
• You’ll handle general banking requests such as payments, balance enquiries and transfers.
• You’ll identify opportunities to offer simple financial products and collaborate with other teams to provide a seamless customer experience.

• A passion for customer service and strong attention to detail.
• The ability to thrive under pressure and continuously improve service while meeting personal and branch goals.
• Strong interpersonal skills and the ability to work well as part of a team.
• The commitment to develop new skills and responsibilities.

You’ll join us on a competitive salary starting at £26,010, pro rata for the hours you work. You’ll also benefit from a range of protection, healthcare and lifestyle benefits through Natwest Group Benefits and a monthly contribution to your retirement fund.

The role is based in the United Kingdom. Working hours will be between 9 a.m. and 5 p.m., Monday to Friday, with rotational Saturdays and some bank holidays. Flexibility in hours is required to cover branch opening hours.

You’ll begin with a comprehensive training programme that will cover banking fundamentals, customer experience and product knowledge. Ongoing coaching and support will be provided, and you will study towards a recognised external qualification that will open doors to further career opportunities.