Head of Quality

£64,455.00 to £74,896.00 per year, £64455.00 - £74896.00 a year

Contract Type: Permanent

Hours: Full time

Disability Confident: No

Closing Date: 19/03/2026

To be the Care Hub's first point of contact for all clinical effectiveness business, working in partnership with the Trust's Clinical Effectiveness and Quality Improvement Department.

To report to Care Hub and Care Network on recommendations arising from audit, complaints, and incidents and ensure progress is made in respect to those recommendations with learning evidenced as an outcome. To oversee the Care Hub's participation and reporting in all clinical effectiveness work streams, including National clinical audit programmes, National benchmarking projects, local clinical audit programmes, NICE implementation, key performance indicators and quality improvement programmes.

To work with the Trust's NICE Implementation Analyst to ensure all services in the Care Hub appropriately use NICE guidelines and standards; including facilitation of meetings to coordinate completion of assessments, reviews and action plans, using National and Trust developed tools and systems.

To support the Care Hub to make effective use of national and local results and outcomes falling from clinical effectiveness projects; e.g. Prescribing Observatory for Mental Health, Confidential Enquiries, National Clinical Audit, National Benchmarking studies, and clinical audit and quality improvement projects and initiatives.

To coordinate delivery and monitoring of all clinical effectiveness programmes the Care Hub participates in and ensure reporting and escalation meet the requirements of the Trust-led programmes.

To build a relationship with the Clinical Effectiveness and Quality Improvement Lead to ensure the coordination and collation of data, information and examples of good practice to showcase on behalf of the Borough for multiple reporting requirements, including the Trust's Annual Quality Account.

To actively identify best-fit individuals; i.e., subject matter experts, for involvement in the development and review of Trust-developed clinical guidelines and Trust policies.

To direct, manage and support staff who provide direct care to patients.

To be part of the senior management team, through on‑call responsibilities and the support and guidance of the front‑line care teams when things go wrong, e.g., Grade 4 and 5 incidents.

To operate and access information from multiple information systems daily and to appraise and make recommendations. To be frequently exposed to highly distressing and highly emotional circumstances, such as meetings with families following suicides or unexpected deaths.

To manage complaints with families when situations go wrong.

To be readily available as a senior representative at HM Coroner's Court should concerns arise and assurance be requested, and to deliver the Trust‑approved investigation report at Coroner's Court.

To support staff to complete Coroner's statements, oversee the quality of these, and support staff in attendance at Coroner's Court.

To be responsible for the whole Care Hub in relation to governance delivery to a wide variety of services and disciplines within mental health care.

All services work under individual standard operating procedures and will have individualized care priorities that can significantly impact the ability to deliver governance improvements and require significant barriers to be overcome to meet best practice expectations. To maintain a positive, supportive relationship with all services to ensure key messages are not ignored or dismissed, which could ultimately impact on patient care, staff safety and the Trust's reputation.