Service Manager

As a Service Manager at Lifeways, you create environments where people thrive, and every decision you make shapes someone’s future. Discover why this matters in our newest video HERE

Service Manager – Thameside, Greater Manchester

We are seeking an experienced and passionate Service Manager to lead our supported living services withing Thameside.

This role oversees supported living schemes delivering approximately 1,000 commissioned hours per week, supporting young adults with learning disabilities, autism, and complex needs.

You will be supported by a dedicated Area Manager and Regional Director, while having the autonomy to lead in your own style — driving high standards, building strong teams, and achieving meaningful outcomes for the people we support.

We’re looking for a leader who:

• Leads with positivity, compassion, and confidence
• Inspires teams to deliver outstanding, person-centred support
• Champions quality, safety, and continuous improvement
• Understands the complexities of supporting individuals with learning disabilities, physical disabilities, personality disorders, psychosis, and behaviours of concern, including self-harm

This is an opportunity to make a genuine difference every day — enabling the people we support to live independently, with dignity, purpose, and fulfilment in their own homes.

• Support, inspire, and develop your team of support workers and team leaders to deliver outstanding care and support within this supported living flat scheme.
• You will oversee the delivery of high-quality care and support for individuals with learning disabilities, autism, challenging behaviours, and physical disabilities, each with their own unique and complex needs.
• Drive service improvements and quality standards
• Build strong relationships with your team, families, and communities

You’ll lead with purpose, inspire your teams, and deliver the highest standards of care while shaping the future of services.

• A minimum Level 3 qualification in Health & Social Care with Level 5 being desirable (or working towards it)
• Strong experience in operational and people management
• A valid UK driver’s licence and willingness to travel locally
• A genuine passion for quality care — and the ability to lead by example

We’re looking for individuals who embody empathy, courage, honesty, equality,and passion. If that sounds like you, we’d love to welcome you to the team.

When you join Lifeways, you step into a leadership role in a company that values and invests in its people. Our shared values guide everything we do:
Caring – Honest – One Team – Innovative – Courageous – Equal

• Enjoy financial wellbeing tools with Stream — real-time pay tracking, savings features, and instant access to earned pay when you need it.
• Leadership development programmes & progression pathways
• A supportive, inclusive workplace culture
• Matched contribution company pension scheme
• Wellbeing resources and mental health support
• Reward and Recognition Schemes
• Discounts on shopping, tech, travel, and more through CHOICE Rewards

At Lifeways,you’re not just anyone. You’re a leader who can make a difference every single day.