Aftersales Digitalization Business Partner

As an Aftersales Digitalization Business Partner, you will act as the digitalization partner for the local aftersales organization, connecting local business teams and dealer operations with BYD’s European Aftersales Business Digitalization team.

This is not a traditional IT support or system coordination role. You will work closely with business teams, dealers, Digital Product Owners and end users to understand business problems, identify digitalization opportunities, shape practical solutions, and drive them into effective digital capabilities.

You will contribute across the full delivery lifecycle – from business requirement understanding and solution definition to validation, testing, rollout, adoption, operation and continuous improvement.

We expect you to actively leverage data, AI, automation and modern digital tools to improve problem-solving efficiency and business outcomes, while ensuring that regional and global digital capabilities work effectively in the local market.

Working location:
Uxbridge, London

• Business Understanding & Digitalization Partnership: Work directly with local aftersales teams and dealers to understand business processes, operational pain points and priorities. Identify the real business problem behind requests and translate business needs into practical digitalization initiatives.

• Market Digital Product Ownership: Represent local business requirements in regional and global digital product development. Work with Digital Product Owners to define requirements, user journeys, priorities and acceptance criteria, and validate solutions against real business and dealer scenarios.

• Digital Solution Delivery: Coordinate requirements, solution validation, UAT, pilots, business acceptance and rollout. Take ownership of local delivery and ensure digital solutions are implemented successfully and create real business value.

• Dealer Digitalization & System Integration: Work with dealers, DMS providers and technology partners to improve digital connectivity between dealer systems and company platforms. Coordinate business requirements, interface validation, testing and rollout with relevant technical teams.

• Platform Rollout & Adoption: Drive local implementation and adoption of regional and global aftersales digital platforms. Coordinate market readiness, dealer onboarding, training, communication and rollout, and continuously monitor adoption and user feedback after go‑live.

• Data, Automation & AI Enablement: Use data to identify operational issues and improvement opportunities. Actively use AI, automation and modern digital tools to improve analysis, requirements, documentation and problem solving, and support adoption of relevant data and AI capabilities.

• Operation & Problem Solving: Take ownership of digital issues raised by local business users and dealers. Distinguish user and process issues from product defects, integration failures and data problems, perform root‑cause analysis and turn recurring issues into product or process improvements.

• Continuous Improvement: Use operational data, user feedback and support cases to identify systematic improvement opportunities. Look beyond individual issues and help convert repeated market needs into scalable digital capabilities.

• Cross-Team
  
  Collaboration:
  
  Work closely with local business teams, dealers, European Digital Product Owners, Business Platform Engineers, BYD HQ development teams and external technology partners. Ensure clear ownership, communication and effective coordination across business and technology teams.

• Bachelor’s degree or higher in Information Systems, Business, Engineering, Computer Science, Automotive, Supply Chain or another relevant field.
• 3+…