Technical Systems Manager, Technical Systems Manager

Overview

Purpose:

To develop and maintain site Quality Management System to ensure compliance to codes of practice, best practice guidance, regulatory and legislative requirements are met. Deputizing for Technical Manager (as required), leading the Technical Systems function and working collaboratively with the Quality Manager, QA and other functions.

• To build on the site QMS/FSQMS to provide a robust, practical and reliable platform of conformity that supports all operations.
• Management of KPI trending and performance improvement plans - utilizing LEAN initiatives and problem solving tools to implement sustainable change management.
• To support and utilise the Pilgrims Europe supplier assurance and raw material risk assessment and approval systems
• To review, establish and manage an internal audit schedule that delivers compliance with legislative, BRC, group technical and customer policy requirements.
• Review and maintain a robust system to record and close out corrective actions arising from internal audits.
• Ensure compliance of new processes and products within the HACCP system.
• Document the validation of the QMS within the operations.
• Gain a thorough understanding of current Pilgrims Europe computer systems (e.g. SAP, Innova) and how they could best be utilised by the technical function.
• Participate in the investigation and documentation of CAPA plans to non-conformities found internally, secondary or Third Party audits.
• Liaise with customers/third parties for any issues relating to technical systems.
• Be involved in all external audits and group technical audits.
• To support in customer complaints investigations and responses to the customer.
• Provide support for the technical systems team, showing leadership and support for team development.
• Provide support and coaching to Apprentices / Placement Students where appropriate.
• To deputise for Technical Manager, working closely and providing support to the QA Manager.
• Undertake projects and trials as directed, supporting the technical development.
• The job holder has a responsibility to create a culture of awareness of, and commitment to the highest standards of food quality, safety & legality and as such they must lead by example.
• The job holder is responsible for actively encouraging all staff to immediately report any quality or food safety issues, assign reward for doing so (using the STAR Awards process) and must be seen to take visible action and give feedback to the reportee on actions taken to address the raised issue.
• The job holder will be required to support the site food safety and quality management systems through active engagement in the site HACCP team, internal and external audit programmes and the proactive use of the internal/external system.
• The job holder shall attend the necessary meetings and send a deputy in their place when they cannot attend. They shall be involved in achieving the clauses in the departmental pillar books and the management pillar books.

• Have the confidence and professionalism to work in this customer and auditor facing role.
• Adopts a hands-on approach, fully recognizing and a proactive presence in production areas is a requirement of this role.
• Similar experience such as a QAM / Technical Services / Auditor role within a food manufacturing business is a must for this role.
• Comfortable and knowledgeable on food manufacturing operations.
• Be Lead Auditor trained, or of this calibre with aspiration for Lead Auditor.
• Influence/relationship builder - able to achieve objectives through building effective relationships with others / other departments.
• Confident/Assertive - has strength of personality to drive others to delivery or challenge standards/situations.
• Team player, able to work effectively within a team
• Strong IT, trending and analytical skills