Trade Counter Sales Advisor

TRADE COUNTER SALES ADVISOR | Salary DOE | Hattersley

Monday – Friday | 08:00 – 16:00

KPI Recruiting are working with a well-established organisation in Hattersley to recruit a confident and customer-focused Trade Counter Sales Advisor. This is a fantastic opportunity for someone with sales and customer service experience to join a busy trade environment, supporting customers at the counter while also handling online sales and enquiries.

Ideally, you will have a background in heating, plumbing, or a related trade, although this is not essential. Full product knowledge can be developed for the right candidate.

• Serve customers at the trade counter in a friendly and professional manner.
• Process sales and provide customers with accurate product information and advice.
• Handle online sales, orders and customer enquiries.
• Respond to telephone, email and in-person enquiries.
• Build strong relationships with new and existing customers.
• Identify customer requirements and recommend suitable products.
• Prepare and process customer orders accurately.
• Provide quotations and follow up on sales opportunities.
• Liaise with suppliers regarding product availability, pricing and lead times.
• Assist with stock checks and ensure the trade counter is kept organised.
• Process payments and maintain accurate sales records.
• Deal with customer queries and resolve any issues promptly.
• Work closely with the warehouse and wider sales team to ensure orders are fulfilled efficiently.
• Maintain up-to-date product knowledge and keep informed of new products and promotions.
• Support the smooth day-to-day running of the trade counter.

• Previous experience in a trade counter, sales or customer service role.
• Heating, plumbing or building supplies experience would be advantageous but is not essential.
• Confident dealing with customers face-to-face, over the phone and online.
• Strong communication and interpersonal skills.
• Good computer skills and confidence using online sales systems.
• Excellent attention to detail when processing orders and sales.
• Strong organisational and multitasking skills.
• Commercially aware with the ability to identify sales opportunities.
• Customer-focused with a professional and helpful approach.
• Ability to work effectively as part of a team.
• Positive, proactive attitude with a willingness to learn.