Shift Leader Vehicle Service Specialist

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Are you a dedicated team player who is looking for an opportunity to grow? Henley Companies, the largest franchisee of Valvoline Instant Oil Change, is looking for aspiring leaders! This is your gateway to learn the “ins & outs” of our service centers, develop as a leader, gain responsibility, and ultimately, move into a management role.

The Shift Leader role is one that is always active. You will be responsible for assisting with the daily operations of opening and closing the service center, providing superior service to customers, and being an expert in the products and services we offer. If you’re ready for the next level of your career, we’ll put you on the fast‑track to success.

• A positive attitude
• Willingness to learn and work as part of a customer‑focused team
• At least 6 months automotive experience and/or one year of retail shift leader/key holder experience

• Paid on‑the‑job training
• No late evenings – most locations close by 7pm
• Competitive pay set at $19.25 per hour
• Now offering Earned Wage Access through Daily Pay!
• Promoting from within – 95% of upper‑level management started out in an entry‑level position
• Safety shoes, uniforms & personal protective equipment (PPE)
• Tuition reimbursement
• Employee discount – 50% off most services for up to 2 vehicles
• Paid vacation and holidays
• Medical, dental, vision, and 401(k) savings plan

• Provide exceptional customer service and address any concerns or questions.
• Perform oil changes, filter replacements, and lubrication services for vehicles.
• Inspect vehicles for any potential issues or areas that require attention.
• Conduct basic maintenance tasks such as tire rotations and fluid level checks.
• Use basic computer knowledge/aptitude.
• Keep track of inventory and ensure all supplies are readily available.
• Maintain a clean and organized work environment.
• Follow safety protocols and guidelines to ensure a safe working environment.

• Attention to detail and ability to follow instructions.
• Excellent problem‑solving skills.
• Strong customer service and communication skills.
• Ability to work in a fast‑paced environment and handle multiple tasks.
• Able to learn and follow the VIOC Super Pro process for all services.
• Achieve Super Pro certification.
• Must have reliable transportation.

• Inspect and replace car lights and wipers.
• Check fluid levels and add fluids to vehicle when necessary.
• Inspect/replace engine air filter and cabin air filter.
• Add oil to engine in the proper amount based on vehicle specifications.
• Rotate, lift, and reinstall tires for tire rotation service.
• Lubricate necessary components of the chassis/driveline.
• Perform additional services on cooling systems and transmissions.
• Perform second checks by visually verifying and performing proper callouts.
• Move from bay to bay to perform services on multiple vehicles.
• Ascend/descend stairs, catwalks, and stepstools to retrieve vehicle parts or perform services near the vehicle.
• Work for extended periods of time with arms above your head under the vehicle on a catwalk.
• Position yourself to perform required services under the hood or on the catwalk.
• Move/transport items up to approximately 50 pounds.
• Work with tools in tight, hard‑to‑reach areas.
• Communicate verbally and receive verbal communication to ensure services are performed accurately, safely and in the proper order.

• Work occurs inside and outside in varying temperature conditions.
• Experience significant noise that may require speaking loudly.
• Encounter hazards such as moving mechanical parts, moving vehicles, electrical current, high heat, chemical exposure.
• Exposure to fumes, odors, dust, mists, gases, and restricted ventilation.
• Operate in narrow aisles or passageways such as catwalks.

Henley Companies and its affiliates are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status, or any other characteristics protected by law.

We participate in the E-Verify program.