Sr. Client Accounts Specialist

The Senior Client Accounts Specialist manages client relationships and collections for a portfolio of attorneys and accounts, with the goal of maximizing realization. The role is mostly collections, but it also requires a working understanding of legal e-billing. Customer service is the most important part of this job.

Location:

Dallas, TX (75201) 3 days/week On-Site Compensation: $30-$43/hourly

Schedule:

Monday-Friday 8am-5:00pm

Qualifications:

5-7 years of progressive experience in collections, client relations, and account management. Legal industry experience, such as at a law firm or in a corporate legal department. (NEEDED) A working understanding of legal e-billing. Advanced Excel skills, including VLOOKUP, XLOOKUP, and pivot tables, along with strong overall Microsoft Office skills. Excellent customer service, plus strong verbal and written communication. Tact and diplomacy in sensitive client conversations.

Solid knowledge of billing, collections, and basic accounting principles Preferred A bachelor's degree in business, finance, or a related field, or an equivalent combination of education and experience.

Experience with Aderant.

Experience with legal e-billing platforms such as Bill Blast, Counsel Link, and Legal Tracker. Day to Day:
Manage an assigned portfolio of attorneys and accounts. This includes overseeing high-dollar inventory, analyzing accounts, and resolving aged invoices, credit balances, and unbilled time promptly. Contact clients, attorneys, and practice assistants by email, phone, and mail about past-due payments. Negotiate payment plans when needed, and monitor whether clients keep to them. Work with the e-billing team to resolve invoice rejections, reductions, and submission issues that hold up payment.

Respond promptly and accurately to collection questions from attorneys, practice assistants, and firm leadership. Prepare and present reports on delinquent accounts to firm leadership. Flag at-risk inventory and recommend next steps. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. EEO Notice Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.

Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact  .

Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal. Representation Notice By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications.

You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.

For residents of Ontario, Canada:
Based on Highspring’s discussions with its Client, Highspring’s understanding is that this position for employment is a current vacancy (either through Highspring as a contractor or with the client directly). Privacy Notice Vaco by Highspring and its parents, affiliates, and…