Operations Administrator

Family First is seeking a dedicated and detail-oriented operations administrator. The ideal individual has strong written and oral communication, administrative and organizational skills, and can balance multiple priorities effectively. The successful candidate will contribute to operational efficiency and report to the director of operations.

Responsibilities

• Answer Family First’s incoming phone lines.
• Serve as the first point of contact for online requests, ensuring timely and helpful responses to our audiences.
• Assist the director of operations with compliance matters, reports, and contractor agreements.
• Draft and prepare correspondence for internal announcements.
• Handle certificate of insurance requests.
• Create purchase orders, manage supplies, and handle logistics to keep our team and events running smoothly.
• Schedule meetings, take notes (AI tools may be used), and document assignments.
• Assist the team with gathering data for monthly, quarterly, and annual reporting.
• Use project management tools to track and document projects and to support operational initiatives to improve efficiency and outcomes.
• Contribute to developing processes and workflows for the operations team and the organization to enhance overall success.
• Serve as the backup for IT support tickets.
• Provide other support for the operations team as needed.

Requirements

• Proficiency in Microsoft Office; experience with project management or CRM tools is a plus
• Strong written communication skills for email, reporting, and documentation
• Ability to manage multiple projects and stay organized in a fast-paced environment
• Problem-solving skills and a continuous improvement mindset
• Collaborative, team-first mindset with strong interpersonal skills
• Significant attention to detailand accuracy
• Minimum2+ yearsof professional experience in support, project coordination, or related fields
• College degree (AA or higher)
• Ability to work in our Tampa Westshore office

Family First
5509 W Gray St. Suite 100
Tampa, FL 33609

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