Administrative Billing Specialist

Administrative Contract Billing Specialist

About the Role Are you detail-driven, organized, and great at keeping things running smoothly behind the scenes? As an Administrative Contract Billing Specialist, you’ll play a key role in managing customer contracts from setup to renewal. You’ll be the go-to person for accuracy, timeliness, and answering contract-related questions, helping ensure our customers and internal teams always have what they need.

• Set up customer contracts quickly and accurately after orders are invoiced
• Manage contract renewals to ensure everything stays current and error-free
• Keep recurring contract records accurate and well maintained
• Review renewal reports regularly to prevent delinquent or incorrect meter processing
• Make sure accounts are never suspended or expired for more than 15 days
• Respond promptly to contract-related emails and voicemails
• Process contract updates, including credits and debits
• Coordinate machine relocations and handle incoming ITT requests
• Provide clear information on cancellations, termination fees, and contract terms
• Spot issues early and elevate when needed
• Follow all safety policies and procedures
• Jump in on additional projects and tasks to support the team

• Reports to the Area Admin Manager
• This role does not include direct people management responsibilities

• Strong attention to detail and high data-entry accuracy
• Excellent time-management and organizational skills
• Ability to balance multiple tasks and meet deadlines
• Clear, professional communication skills, written and verbal
• Comfortable working independently and collaborating with a team
• Basic math skills
• Experience with E-Automate is a plus
• Working knowledge of Microsoft Office (Outlook, Word, Excel)

• High school diploma or equivalent required
• At least 1 year of experience in data entry, order entry, or a related office role
• Customer service experience is a plus

DISCLAIMER The preceding job description has been designed to indicate the general nature of work performed; the level of knowledge and skills typically required; and usual working conditions of this job. It is not designed to contain, or be interpreted as, a comprehensive listing of all requirements or responsibilities that may be required by employees in the job. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Reasonable accommodations are made to enable individuals with disabilities to perform essential functions.

This job description does not imply or cannot be considered as a part of an employment contract. DEX Imaging as an Equal Opportunity Employer.