Event Planner
Job in
Tampa, Hillsborough County, Florida, 33646, USA
Listed on 2026-10-12
Listing for:
ATR International
Full Time
position Listed on 2026-10-12
Job specializations:
-
Administrative/Clerical
Office Administrator/ Coordinator -
Customer Service/HelpDesk
Customer Service Rep, Office Administrator/ Coordinator
Job Description & How to Apply Below
- Oversee meetings and events within the designated center, collaborating with internal partners in catering, audio-visual, and facilities to meet and exceed client expectations. Provide personalized, high-touch customer service by meeting and greeting each client daily
- Handle day-to-day challenges presented by clients, driving towards effective solutions while maintaining a positive client experience
- Maintain a professional, flexible, and "can-do" attitude, always delivering exceptional service
- Participate in daily operations meetings and weekly reviews to stay ahead and informed on events you and the team are planning
- Execute pre-conference calls/meetings and post-conference calls/meetings when applicable, ensuring all details are managed effectively
- Manage space issues and escape unresolved issues to the lead planner or manager as needed
- Cover essential reception desk functions, including answering telephone calls and returning emails promptly and greeting/escorting clients to their meeting room
- Master the usage of the EMS (Event Management System) to detail reservations, review incoming requests, and generate accurate reports
- Serve as a strong communicator, managing correspondence between the planning team and reservation holders throughout the booking process, while providing an outstanding customer service experience
- Prioritize new meeting room reservations from online booking tools, ensuring timely and accurate processing
- Deliver high-level service to event organizers, LOBs
Qualifications:
- Experience in high touch customer service, hospitality, and event planning
- Must be able to multi-task and work under tight deadlines
- Excellent oral and written communications skills
- Excellent organizational skills and extreme attention to detail
- Ability to prioritize tasks and communicate clearly amongst a variety of personalities
- Bachelor's degree preferred
- Experience in an EMS (Event Management System) preferred
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