Enterprise Resilience Business Execution Lead Analyst

Enterprise Resilience Business Execution Lead Analyst

Enterprise Resiliency organization is seeking a Business Continuity Senior Lead Analyst to support U.S. Personal Banking, Wealth and Functions. The successful candidate participates in a wide array of CoB initiatives, forming trusting relationships with senior executives and influencing U.S. Personal Banking, Wealth, and Functions Sector outcomes.

• Provides and supports oversight of ER Policy and Standard deliverables ensuring quality, efficiency and accuracy.
• Coordinates a wide range of ER activities to implement Operational Resilience and CoB Programs including assessment, planning, testing, maintenance, quality review, crisis management, training, awareness, communications, monitoring and reporting.
• Assists with reviews of third‑party vendor relationships and remediation activities. Conducts QA reviews on COB third‑party vendors across all Global Products/Functions and regions.
• Partners with ER leadership and central teams to maintain a calendar of activities to ensure timely completion of all policy requirements.
• Advises the business on ER strategy, policy requirements and preferred practices.
• Interacts with business and technology management to understand future business strategy and ER needs, ensuring documentation accounts for changes.
• Conducts business reviews including Franchise Critical Functions, Franchise Critical Applications and the year‑end CBCM attestation process.
• Facilitates a process to ensure ER documentation is viable, executable, implemented and tested.
• Collaborates and networks to gather information internal and external to the organization to guide business recommendations.
• Promotes Business Continuity Enterprise Resilience training and awareness.
• Performs gap analyses to identify vulnerabilities and recommend enhancements to existing ER frameworks.
• Develops and documents current‑state and future‑state recovery strategies, ensuring alignment with organizational objectives and industry best practices.
• Provides knowledge of organizational controls, tracking and monitoring requirements, reports risks, recommends CAPs and/or REs.
• Supports internal audit reviews and internal control reviews.
• Assists with crisis management support during disruptive events.
• Coordinates business participation in CoB testing to fulfill crisis management, business, technology, supplier and other testing as needed.

• Awareness of Citi and/or other financial services institutions.
• Strong understanding of financial services products and Citi's organizational construct.
• Operates with limited supervision, exercising independence of judgment and autonomy.
• Motivated, detail oriented, able to manage own workload while taking direction.
• Flexibility, adaptability, autonomy; out‑of‑hours work required.

• Strong analytical skills, connects dots, communicates big picture.
• Demonstrates ethical fitness and integrity.

• Effective interaction with senior management to solicit and persuade cooperation.
• Excellent influencing skills; communicates, negotiates, partners with senior colleagues.
• Values diverse workforce; appreciates differences, uses them to inform decisions.

• Works closely with senior business sponsors; promotes consensus on decisions.
• Provides challenge and feedback for improvement.
• Promotes culture of collaboration and teamwork.

• Multi‑tasks productively managing conflicting priorities.
• Works independently in fast‑paced environment.
• Strong planning and organizational skills.
• Accountable, results‑oriented, attention to detail.
• Excellent communications and customer service.
• Performs other duties as assigned.
• Assesses risk appropriately, demonstrates respect for Citi’s reputation and compliance.

• Strong background in gap analysis, process improvement, and documentation.
• Knowledge of relevant regulatory requirements and industry standards.
• Familiarity with IT infrastructure, cloud computing, and network security.
• Experience with disaster recovery tools and software such as Fusion.
• Good understanding of business and financial drivers for U.S. Personal Banking and Wealth.
• Exposure to U.S. Personal Banking and Wealth disciplines…