Mid Market Customer Success Onboarding Manager

Mid Market Customer Success Onboarding Manager

Join to apply for the Mid Market Customer Success Onboarding Manager role at Connecteam.

Connecteam is a Tel Aviv‑based startup on a mission to revolutionize the work experience for 80% of the global workforce, the deskless employees. Our business management platform helps thousands of businesses thrive by simplifying workforce management, eliminating daily operational complexities, and empowering teams to focus on growing and running their business.

• Leading onboarding projects with mid‑market clients, ensuring timely and successful implementation of Connecteam
• Conducting discovery and system characterization sessions to understand client requirements and tailor configurations accordingly
• Delivering advanced training sessions for admins, managers, across multiple departments or locations
• Supporting integration and technical setup needs in collaboration with internal teams
• Managing onboarding timelines and project milestones to ensure smooth handoff to Customer Success
• Becoming a trusted advisor to client stakeholders, driving adoption strategies aligned with business goals
• Identifying and addressing risks early to ensure a successful go‑live and long‑term retention
• Acting as the customer advocate within Connecteam, influencing product development and cross‑team collaboration
• Continuously improving onboarding processes for scalability, efficiency, and client satisfaction

• Fluent English (spoken and written) - MUST
• 2+ years of experience in SaaS onboarding, implementation, or project management roles - MUST
• Experience working with mid‑market or enterprise clients
• Strong project management skills, with the ability to manage complex timelines and multiple stakeholders
• Experience with integrations and technical product setup - advantage
• Exceptional communication, training, and presentation skills
• Highly organized, detail‑oriented, and proactive in managing onboarding projects
• A team player who thrives in a fast‑paced and dynamic environment
• Growth mindset, resilience, and high motivation to help customers succeed
• Be energetic, happy and positive – MUST
• A team player!
• Challenge seeker!
• A self learner and independent!
• Good under pressure and in a fast paced environment!
• Hungry to conquer the market!
• Work hard, but also play hard! We love fun!

Salary range: 80K-95K

• Medical coverage.
• Insurance plan.
• Paid time off for vacation, sick days
• 401K

Accepting applications from employees working in Texas, New York, New Jersey, South Carolina, North Carolina, Colorado, Florida, Utah, and Georgia.

• Seniority level:
  Mid‑Senior level
• Employment type:
  
  Full‑time
• Job function:
  Other
• Industries:
  Technology, Information and Internet

Join us in our journey to empower clients and deliver exceptional value. Apply now!