Relationship Manager; RM — Agent & Partner
Listed on 2026-01-01
-
Business
Client Relationship Manager
Relationship Manager (RM) — Agent & Partner Support
Location:
Tampa, FL (In-Office)
Compensation: $50,000 – $60,000 base salary
Department:
Operations / Partner Success
Employment Type:
Full-Time
About Super Sonic POS:
Super Sonic POS is a fast-growing all‑in‑one point‑of‑sale and payments platform serving convenience stores, smoke shops, liquor stores, independent grocers, and specialty retailers nationwide. We work closely with a network of agents and partners who rely on our internal teams for operational excellence, responsiveness, and consistency.
Role
Summary:
The Relationship Manager (RM), Agent & Partner Support is responsible for supporting existing agents and partners by managing inbound communications, handling administrative and operational requests, and coordinating internally to ensure a smooth partner experience. This role is non‑revenue‑generating and does not involve sales, prospecting, or business development. The RM acts as a trusted internal liaison, ensuring agents receive timely support while maintaining clear processes and documentation.
Responsibilities
- Serve as the primary point of contact for inbound agent and partner inquiries
- Support existing agents with administrative, operational, and MSP‑related requests
- Ensure timely, professional, and accurate communication with agents and partners
- Document all agent interactions, requests, and follow‑ups in internal systems
- Maintain strong working relationships through reliability and responsiveness
- Route requests to the appropriate internal teams (Support, Finance, Underwriting, Engineering, etc.)
- Track open items and ensure follow‑through until resolution
- Monitor outstanding agent needs and proactively follow up as required
- Maintain organized records and clear audit trails of agent communications
- Support operational continuity as agents transition between workflows or support channels
- 1–3+ years of experience in account management, partner support, operations, or customer success
- Strong written and verbal communication skills
- Highly organized and detail‑oriented with strong follow‑up habits
- Comfortable working in a structured, process‑driven environment
- Ability to manage multiple requests, priorities, and internal stakeholders
- Professional, reliable, and service‑oriented mindset
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