Medicare Operations Business Project Senior Advisor - Cigna Healthcare - Hybrid

A member of the Cigna Medicare Business Operational Excellence Process Engineering team. This role will lead, facilitate, and drive business process engineering activities for major enterprise level initiatives including: business assessment, detailed analysis, design, implementation, and control of new or improved processes. This requires strong influencing and change management skills while directing multiple business areas and subject matter experts. This role helps the organization achieve top quality and operational excellence and is an advocate for Cigna’s Quality System.

This role will also train and coach employees in process engineering tools and methods to help build these capabilities in the business.

Lead, coordinate and partner with the business to conduct business assessments to outline solutions and direction on strategic, enterprise and baseline opportunities from a cost, efficiency, effectiveness / value, contractual, legal, compliance and customer centric standpoint including :

• Document existing processes, practices, and measurement systems.
• Gather and analyze existing business and process data
• Conduct process observations & audits
• Make organizational observations and compile analysis and identification of opportunities.
• Present opportunities to stakeholders and management

Lead, coordinate and partner with the business to analyze & design new / improved business processes which will align with future strategies, including :

• Conduct root cause analysis and problem solving
• Design future state business processes, systems, and organizations, driving stakeholders to consider all possibilities and move beyond current thought processes.
• Assess the quantifiable and qualitative benefits that the business can obtain by moving from the current state business design to the future state business design
• Facilitate forecasting the future state business performance with the business design and contrast it to the current state
• Provide input to and validate technical design process model or initial operational process model, monitoring and reporting components, task and service implementations, work management, process start and control, event handling, integration components, staff assignment, and versioning approach.

Lead, coordinate and partner with the business to implement new / improved business processes, organizations, and systems, including :

• Measurements systems and dashboards
• Management systems and tools
• Provide input to business procedures, work instructions and job aids, and Training materials

Manage and coordinate business projects, including :

• Define the business case, guide chartering, apply proper project management techniques, collect customer feedback and convert to measurable targets and measures of success, obtain sponsor approval to initiate the project.
• D evelop and manage project plans through-out project lifecycle; includes prioritization, risk mitigation and monitoring progress.
• Identify and work to remove barriers that slow or prevent the successful attainment of defect reduction and quality goals that will lead to providing Cigna a competitive advantage
• Provide constant, ongoing communication to ensure barriers / obstacles to business process improvement are removed and necessary support is always provided.
• Monitor and control future state process performance, verify benefits, complete project summary, complete closing activities and effectively conclude the work.
• Responsible to show results - includes cost-savings, quality, and service impacts for process improvements.

Lead, coordinate and deliver actions that help the organization to build its quality and process improvement competencies, including :

• Mentor & train business partners and staff
• Develop documentation, training and support materials to further Discipline.
• Participate in evaluation and certification of individuals and business areas
• Build rapport and a positive working relationship with business sponsors, stakeholders, project members, SMEs and co-workers.
• Able to lead projects in unfamiliar areas or different project types requiring different types of approaches and tools
• Improve personal skills and…