Product Manager; EHR platform

Product Manager (EHR platform)

Qualifacts is a leading provider of behavioral health software and SaaS solutions for clinical productivity, compliance and state reporting, billing, and business intelligence. Its mission is to be an innovative and trusted technology and end-to-end solutions partner, enabling exceptional outcomes for its customers and those they serve. Qualifacts’ comprehensive portfolio, including the Care Logic®, Credible™, and InSync® platforms, spans and serves the entire behavioral health, rehabilitative, and human services market supporting non-profit Certified Community Behavioral Health Clinics (CCBHC) as well as for-profit large enterprise and small business providers.

Qualifacts has a loyal customer base, with more than 2,500 customers representing 75,000 providers serving more than 6 million patients. Qualifacts was recognized in the 2022 and 2023 Best in KLAS:
Software and Services report as having the top ranked Behavioral Health EHR solutions.

Join to apply for the Product Manager (EHR platform) role at Qualifacts dedicated to innovation and impactful solutions for the behavioral health market.

The Product Manager will work with the business and stakeholders on critical areas, functions, demands, and/or trends within the industry and our clients. They will conduct research, comparisons, and make recommendations on what should make it into the future product roadmap. They will also devise solutions and adapt existing approaches to resolve issues.

• Set strategy and plan for achieving distinctive competencies for their respective product areas
• Lead overall GTM strategy for product area
• Write epics for products
• Work in the market with customers, leading sprint reviews and gather feedback
• Manage the entire product life cycle from sun setting legacy products to prototyping and testing new features/products and ideas
• Identify market problems and definition to understand why we are winning and losing in the market
• Keep a pulse on our competition and develop strategies and tactics to create improvement in our competitive position
• Operate at the Team Leader level; coaching and assisting other team members
• Represent the 'forward thinking' required for product(s) to achieve to be competitive and increase customer satisfaction
• Participate and understand team velocity, resource planning, and allocations
• Actively participate in Sales and Marketing endeavors, may run Focus Groups, Product Advisory Boards, Sprint Reviews
• Act as internal consultant to internal teams to identify minimum requirements for compliance when regulations are vague and assist various departments by sharing information regarding product compliance
• Use evaluation, judgment, and interpretation to select the right course of action
• Enhance relationships and networks with senior internal/external partners who are not familiar with the subject matter often requiring persuasion
• Adapt style to differing audiences and often advise others on difficult matters

• 4-year degree required
• Minimum of 5 years hands‑on experience in product management, leading product initiatives
• Behavioral health is highly preferred; general healthcare is a must
• Proficient in productivity applications such as Microsoft Office, and comfortable using collaboration and CRM tools such as Slack, JIRA, Aha and/or Salesforce
• Metrics‑driven:
  Strong analytical and synthesis skills are a must, including the ability to absorb and process large amounts of data into actionable information
• Experience with best practice agile scrum development and lean startup principles

• Tech savvy and passionate about building products
• Track record of using qualitative and quantitative data to prioritize and drive decision‑making
• Curious and comfortable holding professional conversations with our target buyers and users
• Must be a strong writer and public speaker in front of large, senior groups

Qualifacts is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.