Renewal & Growth Specialist

16-Dec-2025

Renewal & Growth Specialist

US Herndon, VA, US Herndon, VA-Hybrid, US Remote, US Tampa, FL

10640

As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work.

Our employees put our core values into action daily, creating a one‑of‑a‑kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America's Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress.

The Deltek Customer Success team plays a key role in helping our customers maximize the value for their solutions. As a member of our team, you are the customer’s advocate to help them find answers to their questions and support the renewal and growth of their business. If you thrive in a collaborative environment, where learning and development are encouraged, consider Deltek as the next step in your career.

• Collaborates with Sales, Customer Success Managers, Legal, and Finance teams to ensure customer requirements are met and to provide a seamless customer experience and achieve renewal, uplift, retention, and expansion revenue targets, and to ensure successful, timely renewals and reduced churn risk
• Creates proposals and contracts for all existing customer renewals and expansions within assigned territory. This includes renewal documentation, quotes, and amendments including as upgrades, downgrades, pricing, transfers, and migrations, ensuring timely and accurate processing of renewals
• Identifies and pursues expansion opportunities by aligning product solutions and add‑ons with customers’ evolving needs and goals. Migrates existing customers from legacy plans onto new packaging and pricing
• Proactively provides product renewal date and pricing details to the customer, including notifications, reminders, and any necessary documentation; addresses customer billing questions or inquires
• Forecasts and manages pipeline on a monthly and quarterly basis, maintaining accurate customer and contract details, updates, and forecast status in the relevant systems (Salesforce, Gainsight, etc.) daily to enable proper planning and seamless collaboration
• Monitors account health indicators and flags any at‑risk renewals to the Customer Success Managers for further action
• Tracks and analyzes financial, renewal, and forecasts metrics, tracking progress against targets and timelines, proactively addresses risks to retention or satisfaction, and provides updates to management
• Analyzes customer feedback to capture product expectations, experience, satisfaction, and abandonment propensity in the CRM system

• Ability to effectively communicate and build trusting internal and external relationships with a best in class, customer‑oriented approach
• Ability to manage multiple accounts, deadlines, and demands, and provide accurate, timely deliverables in a fast‑paced environment
• Ability to accurately forecast and manage pipeline on a monthly and quarterly basis
• Ability to analyze and anticipate needs, applying flexibility to adapt to changes, growth opportunities, or risks
• Ability to identify and apply creative solutions to problems
• Ability to effectively use Microsoft Excel, Outlook and CRM systems
• Ability to learn and apply strong product knowledge

• 3+ years of experience in Customer Success, Account Management, or Sales, with a focus on revenue growth and retention
• Foundational proficiency in Salesforce and Gainsight preferred
• Experience with forecasting or revenue tracking
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision‑making, or problem‑solving. This may include using AI‑powered tools, automating…