Implementation Manager

Employment Type:

Full Time, Individual Contributor

Reports To:

Director of Operations

Office

Location:

Remote, United States

Salary Range: $70,000-$85,000 + equity + position incentive + benefits

Ocra is an AI-powered Revenue Management System (RMS) and Global Distribution System (GDS) built for hotel parking assets. Hotels use Ocra to sell underutilized parking inventory through “parking OTAs” to non-guest customers looking to park near airports and event venues.

Ocra's team of parking revenue management experts drives revenue growth without adding labor or disrupting operations, helping hotels increase net operating income (NOI) while never compromising parking for hotel guests and staff.

Ocra partners with 50+ operators and 25+ hotel groups at 600+ locations across North America. The company has raised $10M, most recently an oversubscribed $5M round co-led by Trestle Partners and MCR Hotels.

Great managed services don't start at go-live—they start at contract signature. As we scale, implementation has become the lynchpin between what we sell and what we deliver.

We're adding the Implementation Manager to own the entire client activation journey, creating accountability, speed, and consistency in how we onboard new partnerships.

This role transforms implementation from a shared responsibility into a dedicated function, freeing our Director of Operations for strategic work while ensuring clients experience seamless onboarding that reflects our operational excellence.

As the Implementation Manager, you'll own client onboarding end-to-end—managing timelines, coordinating integrations, and serving as the primary relationship during deployment.

These responsibilities are currently managed by our Director of Operations, who will provide strategic oversight, mentorship, and escalation support as you take ownership of the implementation function.

You'll work directly with clients and channel partners to navigate complex technical environments (property management systems, access control, payment processors, channel APIs), keeping projects on track and stakeholders aligned.

Collaborating with the operations & account teams for backend execution, you'll use your project management expertise to create smooth go-lives that decrease time-to-value and demonstrate Ocra's operational excellence from day one.

This role is designed to grow with the company. As we scale, there's potential to build and lead an implementation team, shape process architecture, or specialize deeper in technical solutions.

Project Ownership & Execution :
Serve as the primary owner of client onboarding projects from kickoff through go-live, managing timelines, milestones, and client communications throughout implementation. You'll coordinate between clients, internal teams, and external channel partners, identifying and resolving blockers while escalating complex issues to the Director of Operations. Documentation of each implementation ensures continuous improvement and knowledge transfer.

Technical Implementation :
Deploy and configure Ocra's platform in complex, multi-system environments, working with multi-vendor integrations and transforming data between parking systems. You'll maintain subject matter expertise on platform capabilities and limitations, troubleshoot company products and services, and collect implementation data to make informed recommendations that improve our deployment process.

Enablement & Training :
You'll interface with channel partners to coordinate integrations and data flows, provide optimized solutions during onboarding, and demonstrate emotional intelligence and professionalism with all audiences—from on-site parking managers to C-suite executives. Act as a primary contact during the implementation phase, as needed you’ll be conducting product demos, training sessions, and enablement workshops that set clients up for long-term success.

Team Coordination & Communication :
Coordinate work with Operations Associates for backend configuration and data entry, delegating tactical implementation tasks while maintaining the client & channel communications. provide regular status updates to the Director of Operations on the implementation pipeline, and communicate effectively through email, Slack, video calls, and phone.

Documentation & Continuous Improvement :
Own the documentation of implementation processes, creating and maintaining playbooks, enablement materials, and knowledge base articles that capture institutional knowledge. As you deploy implementations, you'll identify opportunities for incremental improvement—refining workflows, updating documentation, and solving client issues proactively. You'll collaborate with the Director of Operations on strategic process changes and create Product team tickets for platform improvements based on real-world learnings.

Time-to-Go-Live :
Average implementation timeline (target: